Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Websites
Timeline
CECELIA BOND

CECELIA BOND

JACKSON,TN

Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Pit Trainer

AMAZON
MEMPHIS, TN
07.2019 - Current
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed lesson plans, instructional materials and written practice tests for Pit and Tdr training courses.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.

Stower

Amazon
Murfreesboro, T
05.2014 - 06.2015
  • Sorted over 1000 products onto shelves according to type, weight, and size.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Separated damaged items from functional ones before placing on shelves.

Assistant Manager

Krystal's
Jackson, T
07.2015 - 04.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

ASSISTANT MANAGER

TACO BELL
JACKSON TN
06.2012 - 04.2014
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.

ASSTISTANT MANAGER

SONIC
JACKSON TN 38305
07.2007 - 06.2012
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma - undefined

JACKSON CENTRAL MERRRY HIGH SCHOOL
1989

Project Manager Certificate -

Persevere
11.2024 - 03.2025

Skills

  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Effective workflow management
  • Adherence to high customer service standards
  • Customer-focused
  • Inventory control

Certification

  • Project Management Certificate- 2025-2028

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Timeline

Persevere - Project Manager Certificate,
11.2024 - 03.2025
Pit Trainer - AMAZON
07.2019 - Current
Assistant Manager - Krystal's
07.2015 - 04.2019
Stower - Amazon
05.2014 - 06.2015
ASSISTANT MANAGER - TACO BELL
06.2012 - 04.2014
ASSTISTANT MANAGER - SONIC
07.2007 - 06.2012
JACKSON CENTRAL MERRRY HIGH SCHOOL - High School Diploma,

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