CECELIA BOND
JACKSON,TN
Summary
Customer service professional dedicated to effective team management and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Pit Trainer
AMAZON
MEMPHIS, TN
07.2019 - Current
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed lesson plans, instructional materials and written practice tests for Pit and Tdr training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Stower
Amazon
Murfreesboro, T
05.2014 - 06.2015
- Sorted over 1000 products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Separated damaged items from functional ones before placing on shelves.
Assistant Manager
Krystal's
Jackson, T
07.2015 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
ASSISTANT MANAGER
TACO BELL
JACKSON TN
06.2012 - 04.2014
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
ASSTISTANT MANAGER
SONIC
JACKSON TN 38305
07.2007 - 06.2012
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Solved unresolved customer issues.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma - undefined
1989
Project Manager Certificate -
11.2024 - 03.2025
Skills
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Effective problem solver
- Effective workflow management
- Adherence to high customer service standards
- Customer-focused
- Inventory control
Certification
- Project Management Certificate- 2025-2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Persevere - Project Manager Certificate,
11.2024 - 03.2025
Pit Trainer - AMAZON
07.2019 - Current
Assistant Manager - Krystal's
07.2015 - 04.2019
Stower - Amazon
05.2014 - 06.2015
ASSISTANT MANAGER - TACO BELL
06.2012 - 04.2014
ASSTISTANT MANAGER - SONIC
07.2007 - 06.2012
JACKSON CENTRAL MERRRY HIGH SCHOOL - High School Diploma,