Cecelia Carter
Riverside,CA
Summary
Knowledgeable Renewable Energy Advisor with solid foundation in field sales, driving client engagement and fostering long-term relationships. Consistently delivered impactful solutions, enhancing customer satisfaction and retention. Demonstrated expertise in negotiation and closing deals while effectively leveraging communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Solar Field Sales Consultant
Sunrun
11.2024 - Current
- Maintained responsibility for accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Ensured customer retention with proactive follow-up activities after each sale was completed.
- Generated numerous referrals from satisfied customers due to excellent relationship-building skills.
- Optimized sales pipeline management for improved lead conversion ratios.
- Cultivated new leads through application of community events and direct calling strategies.
- Accelerated time-to-close on deals using a consultative approach that focuses on addressing client pain points effectively.
Renewable Energy Adviser
Elbac Solar
01.2022 - Current
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Educated homeowners on the benefits of solar energy, maximizing savings, and understanding their utility bills.
- Engage families in economically disadvantaged communities.
Customer Service Lead
Nordstrom
11.2016 - 12.2021
- Processed 50 consumer complaints per day
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Reviewed associate performance to identify training needs.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Managing Broker
BHGE Realty
04.2013 - 10.2016
- Mentored new agents through hands-on training programs focused on industry best practices and ethical standards compliance.
- Advised clients on financing options available for various types of properties based on their financial situations.
- Monitored local real estate trends, adjusting sales tactics accordingly for continued success in a competitive market.
- Developed a strong network of real estate professionals through consistent relationship-building efforts.
- Audited internal processes and procedures, implementing improvements to ensure regulatory compliance and mitigate risk exposure.
- Conducted comprehensive market analyses for accurate property valuations and informed decision making.
Senior Foreclosure Specialist
Fanniemae
07.2009 - 04.2013
- Maintained a detailed understanding of relevant industry regulations, staying informed on changes and updates that could impact operations.
- Ensured compliance with state and federal regulations by meticulously reviewing case documents and following established guidelines.
- Served as a subject matter expert on foreclosure-related matters during audits or examinations conducted by regulators or investors.
- Implemented strategies to minimize loan deficiencies and losses, resulting in more effective foreclosure prevention efforts.
- Improved internal communication by streamlining processes between various departments involved in the foreclosure process.
- Assisted in training junior team members, sharing expertise and best practices to enhance their professional growth.
- Managed a portfolio of 6000 properties monthly
Education
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Customer engagement
- Objection handling
- CRM proficiency
- Territory management
- Sales presentations
- Industry expertise
- Customer service
- Adaptability and flexibility
- Proficient in MS Office and Google Workspace
- Community Engagement
- Pipeline management
- Cold calling
Accomplishments
- Brought in new customers and provided additional services to existing customers.
- Routinely exceeds monthly KPI
- Performed as a Subject Matter Expert in Real estate and Solar
- Worked with Foster to Adopt program. Fostered children that have been permanently removed from their homes as well as becoming an adoptive parent
- Volunteered and fundraised with United Way Help for the Homeless and School Programs providing school supplies for under privileged children for Las Angeles and Washington DC chapters
- Volunteered with NACA in conjunction with Fanniemae's home retention program
Certification
California Licensed Real Estate Broker
California Licensed HIS
Timeline
Solar Field Sales Consultant
Sunrun
11.2024 - Current
Renewable Energy Adviser
Elbac Solar
01.2022 - Current
Customer Service Lead
Nordstrom
11.2016 - 12.2021
Managing Broker
BHGE Realty
04.2013 - 10.2016
Senior Foreclosure Specialist
Fanniemae
07.2009 - 04.2013
California Licensed Real Estate Broker
California Licensed HIS
Bachelor of Science - Public Health
Southern New Hampshire University
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