Cecelia Castillo
Saint Louis ,MO
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
13
13
years of professional experience
Work History
Analyst II, Workload Planning
Spire Energy
05.2015 - Current
Evaluate, recommend, and perform adjustments to routes on daily basis based on changing business needs. Proactively assess future business conditions and adjust workload plan as necessary to support changing company initiative. Leverage large data sets to aid in decision making. Assist in forecasting and budgeting process where necessary by providing relevant data
Customer Service Associate/Front-end Manager
Schnuck's Markets
08.2011 - 07.2015
Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Computed accurate sales prices for purchase transactions. Processed and issued money orders for customers. Maintained appropriate cash levels in the store. Processed merchandise returns and exchanges.
Runner
David's Bridal
12.2010 - 03.2011
Organized the store by returning all merchandise to its proper place with speed and accuracy. Replenished merchandise shelves with items from the stockroom. Dyed shoes upon special request of the customers. Steamed wedding and special occasion dresses.
Education
Associate of Arts - General Transfer Studies
St. Louis Community College-Forest Park
Saint Louis2018
Skills
- Spanish Language - Conversational
- Map reading skills
- Planning and Coordination
- Issue Identification
- Workflow Analysis
- Forecasting Ability
Accomplishments
- Helped WLP achieve a monthly attainment of 99% in the November '22 through effectively helping with managing and directing manpower and appointments .
- Collaborated with several departments (Meter to Cash, Customer Experience, Construction and Maintenance, etc) in the development getting as many gas meters changed before a deadline.
- Supervised team of service techs, current analysts in Workload Planning Dept and an outsourced call center to ensure all efforts are unified in the current meter change project.
- Used Microsoft Excel to maintain tracking spreadsheets to have a visual of how many attempted meters that still need to be changed.
- Communicated verbally with native Spanish-speakers in order to help the company remain in compliance with the Missouri Public Service Commission.
Timeline
Analyst II, Workload Planning
Spire Energy
05.2015 - Current
Customer Service Associate/Front-end Manager
Schnuck's Markets
08.2011 - 07.2015
Runner
David's Bridal
12.2010 - 03.2011
Associate of Arts - General Transfer Studies
St. Louis Community College-Forest Park
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