Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cecelia Garcia

Thousand Palms,CA

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Beaumont, CA
12.2022 - Current
  • Received and tracked incoming inventory shipments.
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Investigated any reported problems regarding shipping errors or damages.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted in packaging and labeling of products for shipment.
  • Used scanners to track parcel information, condition or receipt.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Used digital database to keep records of units and stock moved.

Reservation Agent

Sunline Transit Agency
Thousand Palms, CA
08.2016 - 01.2022
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Followed up with customers after their stay to ensure satisfaction and address any issues.
  • Resolved guest complaints by providing exceptional customer service.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Ensured all reservations were properly documented in the system.
  • Provided support to other departments when needed.
  • Performed daily audits of reservation data to ensure accuracy.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Identified opportunities for cross-selling other products or services.
  • Advised guests on local attractions and activities available nearby.
  • Offered personalized recommendations based on guest preferences.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Suggested amenities suited to clients' needs.
  • Built and maintained productive relationships with employees.
  • Coached staff on strategies to enhance performance and improve customer relations.

Program Coordinator

Atria Senior Living
PALM DESERT , CA
05.2012 - 09.2014
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
  • Served as a liaison between external organizations and partners involved in delivering programming services.
  • Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
  • Maintained up-to-date records related to program activities.
  • Prepared reports on progress towards program goals for management review.
  • Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
  • Facilitated communication between team members by organizing regular meetings and conference calls.
  • Organized special events related to the promotion or awareness of the program's mission or purpose.
  • Developed brochures, newsletters, and flyers on program initiatives.
  • Established and maintained partnerships with community organizations to expand program reach.
  • Analyzed data to assess program impact and to guide strategic planning.
  • Led team meetings to communicate updates, gather feedback, and align on goals.
  • Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
  • Identified areas where improvements can be made in order to increase efficiency or effectiveness.

Front Office Assistant

Desert Cardiology
Rancho Mirage, CA
05.2007 - 02.2009
  • Greeted customers and provided assistance with inquiries.
  • Organized filing system for customer records and documents.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled appointments for clients and staff members.
  • Performed data entry of patient information into computer systems.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Processed payments from customers using cash, credit cards or checks.
  • Maintained accurate financial records and assisted in preparing monthly reports.
  • Assisted with the preparation of daily bank deposits.
  • Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
  • Coordinated mailings of promotional materials and correspondence to customers.
  • Prepared meeting agendas, minutes and other necessary paperwork for meetings.
  • Provided administrative support to management team when needed.
  • Created spreadsheets to track customer orders and shipments.
  • Generated invoices upon completion of customer orders.
  • Monitored customer accounts for overdue payments or discrepancies.
  • Researched customer complaints or billing issues as necessary.
  • Assisted with special projects as assigned by supervisor.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Collected copays and account balance payments and updated account records.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Assisted in the preparation of reports and presentations, supporting office operations.
  • Created and optimized employee schedules for shift coverage.

Education

High School Diploma -

Indio High School
Indio, CA
06-2000

Skills

  • Inventory Tracking
  • Clear Communication
  • Receiving and Processing Shipments
  • Heavy Lifting
  • Self-Motivated and Disciplined
  • Barcode scanning
  • Operations Support
  • Safety Protocols
  • Microsoft Outlook
  • Problem-Solving
  • Delivery Scheduling
  • Materials handling and transport
  • Inventory Management
  • Quality Control

Languages

Spanish
Limited

Certification

ALISONON COURSE: 2019 -2020

. Diploma in Customer Service

. Business Communication

. Microsoft Excel

. Diploma in Human Resources

Timeline

Warehouse Worker

Amazon
12.2022 - Current

Reservation Agent

Sunline Transit Agency
08.2016 - 01.2022

Program Coordinator

Atria Senior Living
05.2012 - 09.2014

Front Office Assistant

Desert Cardiology
05.2007 - 02.2009

High School Diploma -

Indio High School

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Cecelia Garcia