Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cecelia Guerrero

Cecelia Guerrero

Peoria,AZ

Summary

Dear Hiring Manager,
Thank you for the opportunity to apply for the customer service representative role at your company. After reviewing your job description, it’s clear that you’re
looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am an adaptable professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 7-year career, I’ve developed a skill set directly relevant to the customer service representative role you are hiring for, including customer satisfaction. Overall, I have consistently demonstrated communication, language and multitasking abilities in every aspect of my role at at all prior job listings, and I invite you to review my detailed achievements in my resume. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 480-409-0873 or via email at Cmarie1771@gmail.com to arrange for a
convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Cecelia Guerrero

Overview

7
7
years of professional experience

Work History

Remote CRS for DES DBME Campaign

Valor Global
Black Canyon City, AZ
10.2022 - Current
  • Adhered to the company's established protocols for handling confidential data and also updating information in the system.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Provided customer service support remotely for over-the-phone inbound and outbound calls.
  • Also conducted warm/cold transfers.
  • Processed applications and report of changes, appeals, and reprints for medical assistance, cash assistance, and nutrition assistance.
  • Reviewed and verified project documents for completeness, format, and compliance with contract requirements. Also, checked status on all benefits.
  • Identified errors and suggested/updated appropriate edits.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Multitasking by working in more than 7 systems at once.
  • Assisted with the development of DES DBME campaign for new trainees.
  • Explained goals and expectations required of new trainees. And also, old trainees by peer-to-peer coaching.
  • Developed and implemented training programs for new employees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Provided technical support to instructors and students during classes, while getting everyone into all systems needed to be accessed for all benefits.
  • Organized and maintained course material files, documents, and records.
  • Monitored student progress throughout courses and attendance.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Customer Service Representative

Ulta
Peoria , AZ
06.2022 - 12.2022
  • Educated customers on promotions to enhance sales.
  • Cashier
  • Stocked before location opened for business.
  • Unloaded and loaded truck shipments.

Customer Service Representative

American Medical Solutions
Phoenix, AZ
06.2022 - 08.2022

Warehouse Worker

Amazon
Goodyear, AZ
03.2021 - 05.2021
  • Preparing orders for customers and shipping out.

Customer Service Representative

The UPS Store Inc.
Peoria, AZ
06.2020 - 03.2021
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Answered inbound calls each day to handle various concerns, set appointments, and close sales.
  • Met inbound customer service needs while maintaining strict performance targets.

Customer Service Representative

Walgreens
Peoria, AZ
08.2017 - 06.2020
  • Educated customers on promotions to enhance sales.
  • Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

Education

Peoria High School
Peoria, AZ
12-2017

Skills

  • Problem solving
  • Time Management
  • Critical Thinking
  • Creativity
  • Adaptability
  • multitasking
  • Active listening
  • Motivated
  • oral and written communication

Timeline

Remote CRS for DES DBME Campaign

Valor Global
10.2022 - Current

Customer Service Representative

Ulta
06.2022 - 12.2022

Customer Service Representative

American Medical Solutions
06.2022 - 08.2022

Warehouse Worker

Amazon
03.2021 - 05.2021

Customer Service Representative

The UPS Store Inc.
06.2020 - 03.2021

Customer Service Representative

Walgreens
08.2017 - 06.2020

Peoria High School
Cecelia Guerrero