Cecelia Haptonstall
Aurora,MO
Summary
Patient Service Representative Float III, with 2 years of experience enhancing operational efficiency and customer satisfaction through effective conflict resolution and team leadership. data analysis, and process improvement, consistently contributing to streamlined workflows, and a commitment to maintaining high standards of customer engagement. Dedicated administrative professional well-versed in communication. Ready to bring 3 years of relevant work experience to your team.
Overview
6
6
years of professional experience
Work History
Patient Service Representative Float III
Quest Diagnostics
07.2022 - Current
- Resolve inquiries and issues, ensuring high levels of satisfaction and operational efficiency.
- Maintain accurate records, contributing to data integrity and compliance.
- Filing, faxing, preparing mail and performs electronic data entry
- Assists with monthly statistics and data, submitting accurate monthly expense reports and accurate time and travel logs as directed by management
- Consistently delivers high-quality service, leveraging industry knowledge to enhance satisfaction and operational efficiency.
- Focused on achieving measurable outcomes by streamlining service processes, leading to improved experiences at Quest Diagnostics.
Process Technician
LabCorp
03.2021 - 07.2022
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Troubleshot technical issues, implementing solutions to maintain a smooth production process.
- Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
- Maintained detailed records of process data and performance metrics, providing valuable insights for future improvements.
Server
Texas Roadhouse
08.2018 - 03.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Psychology
Drury University
Springfield, MOHigh School Diploma -
Natrona County High School
Casper, Wyoming05.2020
Skills
- Sales and upselling abilities
- Problem Resolution
- Customer Relations
- Data Entry
- Microsoft Outlook
- De-Escalation Techniques
- Prioritization
- Microsoft PowerPoint
- Scheduling appointments
- Phone and Email Etiquette
- Multitasking and Organization
- Information Collection
References
- Amanda McFarland, Mercy Hospital, linus5624@hotmail.com, 4178802416
- Penney Roberts, Quest Diagnostics, (660) 537-0703
Timeline
Patient Service Representative Float III
Quest Diagnostics
07.2022 - Current
Process Technician
LabCorp
03.2021 - 07.2022
Server
Texas Roadhouse
08.2018 - 03.2021
Psychology
Drury University
High School Diploma -
Natrona County High School
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