Cecelia T. Hertel
New Orleans,Louisiana
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Wide variety of experience working with people from all backgrounds to achieve positive results in any situation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Hostess
Domenica Restaurant
03.2023 - Current
- Controlled the flow of reservations and walk-ins to maintain a successful pace in the dining room.
- Assisted in the training and talent development of new hires.
- Managed large parties and general reservations through OpenTable.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Substitute Preschool Teacher
Benjamin Thomas Academy
03.2021 - 06.2023
- Worked with children ages 6 months to 4 years old.
- Assisted in the developmental process by helping the children to reach crucial milestones and improving abilities such as emotional regulation and communication.
- Increased student engagement by incorporating hands-on activities and group projects within the curriculum.
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
Camp Director
Turtleback Farm Inn
06.2022 - 08.2022
- Organized and ran a summer camp program.
- Coordinated transportation with parents.
- Planned educational agenda.
- Mentored junior Counselor.
Afterschool and Summer Camp Counselor
YMCA
03.2018 - 08.2020
- After School Lead Counselor in charge of the kindergarten and first-grade classroom.
- Worked with a diverse group of students.
- Created lesson plans, led group activities, and, assisted with school work.
- In charge of the art program for summer camp.
Hostess
Duckworth’s Grill and Taphouse
02.2018 - 02.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Political Science
Loyola University New Orleans
New Orleans, Louisiana05.2024
High School Diploma -
William A. Hough High School
Cornelius, North Carolina06.2020
Early College Student/ Dual Enrollment Courses -
Central Piedmont Community College
Huntersville, North Carolina05.2020
Skills
- Adaptability
- Problem-solving
- Critical thinking
- Compassionate Leader
- Guest Relations
- Strong oral and written communication
Certification
- CPR Certified
- First Aid Certified
Timeline
Lead Hostess
Domenica Restaurant
03.2023 - Current
Camp Director
Turtleback Farm Inn
06.2022 - 08.2022
Substitute Preschool Teacher
Benjamin Thomas Academy
03.2021 - 06.2023
Afterschool and Summer Camp Counselor
YMCA
03.2018 - 08.2020
Hostess
Duckworth’s Grill and Taphouse
02.2018 - 02.2019
Bachelor of Arts - Political Science
Loyola University New Orleans
High School Diploma -
William A. Hough High School
Early College Student/ Dual Enrollment Courses -
Central Piedmont Community College
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