Cecelia Holston
Summary
Talented Intake Specialist offering 15 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Intake Assistant
Serenity Recovery Centers
01.2021 - Current
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Assistant/Manager
University Of Tennessee Health Science Center
07.2006 - 08.2020
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Medical Receptionist
Bayside Medical Group
06.2005 - 06.2006
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Receptionist/Medical Assistant
Dr. LaRochelle Medical Office
02.2000 - 06.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Master of Science - Human Services
Argosy University
Phoenix, AZ05.2017
Bachelor of Science - Psychology
Argosy University
Phoenix, AZ12.2015
High School Diploma -
Raleigh High School
Memphis, TN05.1977
Skills
- Multi-Line Phone Systems
- Inventory Management
- Patient Scheduling
- Appointment Scheduling
- Scheduling
- Staff Management
- Bookkeeping
- Payroll Administration
- Office Management
- Database Administration
- Report Preparation
- Budget Management
- Performance Management
- Data Entry
- Employee Supervision
- Administrative Management
- Performance Improvement
- Strategic Planning
- Decision-Making
- Administration and Operations
- Team Leadership
- Phone and Email Etiquette
- Clerical Staff Oversight
- Business Administration
- Multitasking and Organization
- Event Coordination
- Report Writing
- Customer Service
- Schedule Coordination
- Meeting Coordination and Support
Certification
Medical Secretary Certification
Timeline
Intake Coordinator/Intake Assistant
Serenity Recovery Centers
01.2021 - Current
Administrative Assistant/Manager
University Of Tennessee Health Science Center
07.2006 - 08.2020
Medical Receptionist
Bayside Medical Group
06.2005 - 06.2006
Medical Receptionist/Medical Assistant
Dr. LaRochelle Medical Office
02.2000 - 06.2005
Master of Science - Human Services
Argosy University
Bachelor of Science - Psychology
Argosy University
High School Diploma -
Raleigh High School
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