Cecelia Huertas

Start date. End Date

March, 1964 April, 1970

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
• Relayed updates and information to passengers after confirming key details with pilot.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
• Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.

Developed organized database identifying inventory of musical scores.

Maintained spreadsheet to document song names, composers, biblical references and last performance dates.

Maintain weekly updates.

Distributed files to Choir Director through Cloud services.

Organized and prepared documents for efficient circulation of applications.

Planned and executed comprehensive Open House functions twice annually.

Escorted walk-in and scheduled families on school tours.

Process applications for admission by assisting families with the details and requirements.

Provided completed family applications to principals across preschool, elementary, middle school, and high school levels.

Provided principals with regular updates on application counts and progress.

Organized and oversaw the execution of placement tests.

Managed financial aid application processing efficiently.

• Collaborated with clergy to prepare for liturgical celebrations, including organizing schedules, creating worship aids, and coordinating necessary resources.
• Facilitated timely communication among parishioners through regular updates via newsletters or printed documents.
• Improved office efficiency by implementing and maintaining an organized filing system for important documents.
• Assisted in the creation and distribution of promotional materials for parish events, programs, or services to help drive increased participation from parishioners.
• Maintained church calendar by collecting information about upcoming events.
• Handled church correspondence and member database.
• Managed phone and correspondence and handled incoming and outgoing mail.