Cecelia J McComas
Hurricane
Summary
Experienced customer service professional with 15+ years of success in fast-paced environments. Aims to contribute skills and expertise to a team-oriented company. Proficient in managing communication methods, documenting customer issues, and resolving them efficiently and effectively.
Overview
14
14
years of professional experience
Work History
Client Relations Repre
Vensure Employer Services
05.2022 - Current
- Managed client portfolios and advocated for clients and internal teams.
- Increased product adoption and client retention.
- Acted as a liaison between clients and internal operations.
- Led client retention efforts and collaborated with teams.
- Conducted user setup and training for software.
- Facilitated solutions and maintained communication.
- Assisted in tracking and completing team projects and initiatives.
- Tracked client requests and ensured timely responses.
- Escalated and resolved client concerns.
Banking/Customer Service
City National Bank
03.2014 - Current
- Handle customers money and access to their accounts and personal information
- Help customers in person, over the phone, and by email with any questions, problems, or general information whenever the need it
- Helping customers with all products that the company offers(Checking/Savings accounts, all loans, CDs, IRAs, etc.)
- Regional Trainer to train with new systems, products, and customer service
- Helping customers figure out the right product for what will work for them personally
Manager
Southridge Grand Prix
01.2012 - 03.2014
- Handled all complaints and customer service issues
- Did opening and closing audits and audit assignment
- Took care of nightly audit and bank deposit
- Logged total deposit and safe totals every open and close of shift
- Assigned tasks and managed productivity of employees
- Managed a labor efficient work environment
Waitress
T.G.I. Fridays
04.2011 - 03.2014
- Work in customer service environment
- Take and complete food and drink orders
- Open and close checks for customers
- Worked with credit card systems and privacy and disclosure of credit card information
- Kept Daily audit of sales and closed audit at end of each shift
Education
Diploma -
Nitro High School
Nitro, West Virginia01.2009
Business/ Management - undefined
West Virginia State University
Institute, West Virginia01.2014
Skills
- Effective Customer Engagement
- Client Data Oversight
- Account Management
- Conducting Employee Interviews
- Efficient Multitasking
- Excellent communication skills
- Strong organizational and time management skills
- Prioritized tasks and solved problems
- Managed calls and emails efficiently
- Detail-oriented and self-motivated
- Worked well independently and in teams
- Driven, hard-working, and personable
- Critical thinking and emotional intelligence
- Proficient in Microsoft Office
Timeline
Client Relations Repre
Vensure Employer Services
05.2022 - Current
Banking/Customer Service
City National Bank
03.2014 - Current
Manager
Southridge Grand Prix
01.2012 - 03.2014
Waitress
T.G.I. Fridays
04.2011 - 03.2014
Business/ Management - undefined
West Virginia State University
Diploma -
Nitro High School
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