Cecelia Jozwiak
Parker,Fl
Summary
I am a 15 year customer service representative with vast experience in business administration, healthcare, and sales. I have received top performance awards both academically and professionally. I have an outstanding background in building deep, professional, and long lasting relationships with clients. I project first class professionalism and etiquette both in person and over phone. I am passionate about guaranteeing the greatest quality of personalized service to clients. I am known for my enthusiastic approach to helping members of the community with an empathetic, and efficient attitude. I have also been recognized for my excellent customer service, interpersonal and active listening skills. I am extremely detail-oriented, accurate, and dependable. I am proficient with current and new office technology, including the entire Microsoft suite.
Overview
10
10
years of professional experience
Work History
Clinic Manager
The Institute of Endocrinology
Panama City, FL
11.2024 - 11.2025
- Oversaw daily clinic operations, ensuring efficient patient flow and resource allocation.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Developed and maintained strong relationships with patients, fostering trust and satisfaction.
- Streamlined appointment scheduling processes, reducing wait times for patients significantly.
- Coordinated interdisciplinary team meetings to align treatment plans and improve patient outcomes.
- Analyzed patient feedback to identify areas for improvement in service delivery and care protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Firearms Sales Associate
Tyndall Air Force Base
Panama City, FL
02.2024 - 11.2024
- Assisted customers in selecting firearms based on individual needs and preferences.
- Maintained accurate inventory records, ensuring availability of popular products.
- Conducted safety briefings for customers before firearm purchases and usage.
- Developed promotional displays to enhance customer engagement and drive sales.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Monitored market trends to recommend new products that align with customer demand.
- Processed background checks daily using both ATF guidelines and traditional NICS phone-in checks.
Branch Administrator
Edward Jones
11.2023 - 02.2024
- Responsible for all office administration, including paying branch bills, ordering supplies, and maintaining relationships and appointments with clients and vendors.
- Organized events with existing and prospective clients.
- Managed all client accounts, staying on top of their needs regarding financial and personal wellbeing.
- Systematized the business calendar for client appointments, events, and surprises.
- Maintained a secure, up to date, and accurate account of clients information to include their financial records, personal identifiable information, and life updates.
- Processed checks, money transfers, and wires for businesses and clients.
- Organized correspondence for incoming and outgoing mail.
- Handled all incoming and outgoing phone calls with current and potential clientele.
- Built and delivered business planning proposals to branch employees and regional members.
Senior Sales Representative
Bluegreen Vacations
09.2020 - 12.2023
- Acts as a liaison between client and company.
- Engages new and existing customers in a friendly, polite, and approachable manner.
- Builds strong connections with new and existing clients, utilizes the analysis of shared information to help tailor the available destinations to each individuals unique experiences and desires.
- Maintain expertise of company’s websites, branding, partnerships, and platforms.
- Identify and assess current and targeted audience characteristics to ensure marketing content is consistent with the needs of each individual.
- Generate independent production while training new team members and helping others to generate production in order to meet personal and company sales targets and quotas.
- Encourage patronage to a variety of travel destinations while emphasizing the benefits of using our product to facilitate the travel.
Travel Sales Representative
Travel & Leisure by Wyndham Destinations
01.2022 - 01.2023
- Encouraged new clients to commit their travels to our company by presenting and closing real estate transactions with new owners.
- Created sincere and long-lasting relationships with prospective clients, getting to know their personal needs, travel dreams, and concerns.
- Introduced Travel and Leisure’s product to new clients, highlighting the specific company features which benefitted their unique preferences, plans, and desires.
- Implemented tailored solutions to help each client achieve short and long-term satisfaction.
- Identified prospects’ current problems while showing them how our program and destinations will provide them with a solution and prevent future concerns.
- Qualified new clients for in-house financing to purchase different levels of vacation ownership.
- Securely obtained and input Personal Identifiable Information for use in new owner contracts.
- Managed incoming phone calls and correspondence with professional phone etiquette.
- Followed up with clients to ensure resolution of any concerns.
- Maintained relationships with clients, reaching out for life updates, and offered open availability for any questions or concerns.
- Followed company communication procedures, guidelines, and policies.
- Kept records of customer interactions, process new accounts, and file client documents.
- Ensured that software and website programming was up to date and functional.
Lifeguard Emergency Responder
Universal Studios
01.2016 - 07.2018
- Monitored working and safety conditions of equipment and facility while adhering to updated procedures, OSHA regulations, and safety protocols.
- Inspected facility for cleanliness and safety hazards, ensuring a safe and clean environment for all visitors and guest of our facility.
- Interacted positively with guests to maximize guest experience and satisfaction and encourage long-term patronage.
- Worked well under pressure in a fast-paced environment.
- Communicated efficiently with guests via verbal and non-verbal cues to guarantee a safe and noteworthy experience.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Skills
Administrative leadership
HIPAA compliance
Clinical management
Employee training
Healthcare administration
Critical thinking
Schedule management
Timeline
Clinic Manager
The Institute of Endocrinology
11.2024 - 11.2025
Firearms Sales Associate
Tyndall Air Force Base
02.2024 - 11.2024
Branch Administrator
Edward Jones
11.2023 - 02.2024
Travel Sales Representative
Travel & Leisure by Wyndham Destinations
01.2022 - 01.2023
Senior Sales Representative
Bluegreen Vacations
09.2020 - 12.2023
Lifeguard Emergency Responder
Universal Studios
01.2016 - 07.2018
Bachelor of Science - Health Sciences
University of Central Florida