Cecelia Jozwiak
Parker,Fl
Summary
I am a 15 year customer service representative with vast experience in business administration, healthcare, and sales. I have received top performance awards both academically and professionally. I have an outstanding background in building deep, professional, and long lasting relationships with clients. I project first class professionalism and etiquette both in person and over phone. I am passionate about guaranteeing the greatest quality of personalized service to clients. I am known for my enthusiastic approach to helping members of the community with an empathetic, and efficient attitude. I have also been recognized for my excellent customer service, interpersonal and active listening skills. I am extremely detail-oriented, accurate, and dependable. I am proficient with current and new office technology, including the entire Microsoft suite.
Overview
10
10
years of professional experience
Work History
Clinic Manager
The Institute of Endocrinology
11.2024 - 11.2025
- Oversaw daily clinic operations, ensuring efficient patient flow and resource allocation.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Developed and maintained strong relationships with patients, fostering trust and satisfaction.
- Streamlined appointment scheduling processes, reducing wait times for patients significantly.
- Coordinated interdisciplinary team meetings to align treatment plans and improve patient outcomes.
- Analyzed patient feedback to identify areas for improvement in service delivery and care protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Firearms Sales Associate
Tyndall Air Force Base
02.2024 - 11.2024
- Assisted customers in selecting firearms based on individual needs and preferences.
- Maintained accurate inventory records, ensuring availability of popular products.
- Conducted safety briefings for customers before firearm purchases and usage.
- Developed promotional displays to enhance customer engagement and drive sales.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Monitored market trends to recommend new products that align with customer demand.
- Processed background checks daily using both ATF guidelines and traditional NICS phone-in checks.
Branch Administrator
Edward Jones
11.2023 - 02.2024
- Responsible for all office administration, including paying branch bills, ordering supplies, and maintaining relationships and appointments with clients and vendors.
- Organized events with existing and prospective clients.
- Managed all client accounts, staying on top of their needs regarding financial and personal wellbeing.
- Systematized the business calendar for client appointments, events, and surprises.
- Maintained a secure, up to date, and accurate account of clients information to include their financial records, personal identifiable information, and life updates.
- Processed checks, money transfers, and wires for businesses and clients.
- Organized correspondence for incoming and outgoing mail.
- Handled all incoming and outgoing phone calls with current and potential clientele.
- Built and delivered business planning proposals to branch employees and regional members.
Senior Sales Representative
Bluegreen Vacations
09.2020 - 12.2023
- Acts as a liaison between client and company.
- Engages new and existing customers in a friendly, polite, and approachable manner.
- Builds strong connections with new and existing clients, utilizes the analysis of shared information to help tailor the available destinations to each individuals unique experiences and desires.
- Maintain expertise of company’s websites, branding, partnerships, and platforms.
- Identify and assess current and targeted audience characteristics to ensure marketing content is consistent with the needs of each individual.
- Generate independent production while training new team members and helping others to generate production in order to meet personal and company sales targets and quotas.
- Encourage patronage to a variety of travel destinations while emphasizing the benefits of using our product to facilitate the travel.
Travel Sales Representative
Travel & Leisure by Wyndham Destinations
01.2022 - 01.2023
- Encouraged new clients to commit their travels to our company by presenting and closing real estate transactions with new owners.
- Created sincere and long-lasting relationships with prospective clients, getting to know their personal needs, travel dreams, and concerns.
- Introduced Travel and Leisure’s product to new clients, highlighting the specific company features which benefitted their unique preferences, plans, and desires.
- Implemented tailored solutions to help each client achieve short and long-term satisfaction.
- Identified prospects’ current problems while showing them how our program and destinations will provide them with a solution and prevent future concerns.
- Qualified new clients for in-house financing to purchase different levels of vacation ownership.
- Securely obtained and input Personal Identifiable Information for use in new owner contracts.
- Managed incoming phone calls and correspondence with professional phone etiquette.
- Followed up with clients to ensure resolution of any concerns.
- Maintained relationships with clients, reaching out for life updates, and offered open availability for any questions or concerns.
- Followed company communication procedures, guidelines, and policies.
- Kept records of customer interactions, process new accounts, and file client documents.
- Ensured that software and website programming was up to date and functional.
Lifeguard Emergency Responder
Universal Studios
01.2016 - 07.2018
- Monitored working and safety conditions of equipment and facility while adhering to updated procedures, OSHA regulations, and safety protocols.
- Inspected facility for cleanliness and safety hazards, ensuring a safe and clean environment for all visitors and guest of our facility.
- Interacted positively with guests to maximize guest experience and satisfaction and encourage long-term patronage.
- Worked well under pressure in a fast-paced environment.
- Communicated efficiently with guests via verbal and non-verbal cues to guarantee a safe and noteworthy experience.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Skills
Administrative leadership
Timeline
Clinic Manager
The Institute of Endocrinology
11.2024 - 11.2025
Firearms Sales Associate
Tyndall Air Force Base
02.2024 - 11.2024
Branch Administrator
Edward Jones
11.2023 - 02.2024
Travel Sales Representative
Travel & Leisure by Wyndham Destinations
01.2022 - 01.2023
Senior Sales Representative
Bluegreen Vacations
09.2020 - 12.2023
Lifeguard Emergency Responder
Universal Studios
01.2016 - 07.2018
Bachelor of Science - Health Sciences
University of Central Florida