Cecelia Lind

Results-driven Customer Service & Collections Specialist with 10+ years of experience in high-volume call centers. Proven expertise in delinquency resolution, payment negotiations, and regulatory compliance (FDCPA, bankruptcy guidelines). Adept at de-escalating conflicts, improving customer retention, and meeting strict performance metrics.

Results-driven financial professional prepared for Senior Collector role. Known for resolving complex debt collection issues and maintaining compliance with industry standards. Focuses on team collaboration and adapts to changing needs while ensuring reliable results. Skilled in negotiation, conflict resolution, and communication.