Cecelia Lo
IT HelpDesk Technician
Hudson
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Engaged in structured self-study covering cybersecurity fundamentals and practical skills. Focused on building knowledge in threat analysis, incident response, and secure system design
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
4
4
Certifications
Work History
IT Senior HelpDesk Technician
Treasure Island Resort and Casino
07.2023 - Current
- Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.
IT HelpDesk Technician
Treasure Island Resort And Casino
03.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
Order Fulfillment Specialist
Techbarn.com
11.2018 - Current
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
- Conducted routine cycle counts and reconciled problems found.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Input weights, charges, discrepancies and other data in UPS Worldship.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Translated written documentation and notes into emails and other types of correspondence.
Quality Control/Packing Shipper
Big Bad Toy Store
08.2017 - 09.2018
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Selected products and items from shelves and pallets for customer orders.
Molding Machine Operator
Vital Plastics
04.2016 - 08.2017
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Inspected finished products to verify conformity to quality standards.
- Handled various mechanical and technical machinery during manufacturing process.
- Rotated among various workstations, performing work necessary to meet production needs.
- Measured and graded batches of raw materials to feed into production machinery.
Sales Associate
MarketSource (T-Mobile)
02.2016 - 04.2016
- Travel to different locations to promotes sales for T-Mobile and Family Mobile
- Work with other cell phone companies to transfer customer phone numbers
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
High School Diploma -
Saint Croix Central High School
Hammond, WISkills
Attention to Detail
Recordkeeping and Documentation
Problem-Solving
Quick Learner
Time Management
Verbal and Written Communication
Dependable and Responsible
Customer Service
Microsoft Windows and Office
Troubleshooting
Mac systems
Critical Thinking
Certification
Excel Training Course - 2022 (LinkedIn)
Timeline
IT Senior HelpDesk Technician
Treasure Island Resort and Casino
07.2023 - Current
IT HelpDesk Technician
Treasure Island Resort And Casino
03.2023 - Current
Order Fulfillment Specialist
Techbarn.com
11.2018 - Current
Quality Control/Packing Shipper
Big Bad Toy Store
08.2017 - 09.2018
Molding Machine Operator
Vital Plastics
04.2016 - 08.2017
Sales Associate
MarketSource (T-Mobile)
02.2016 - 04.2016
High School Diploma -
Saint Croix Central High School
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