Cecelia Lora-Robinson
ADP
4127 E Indian Rd Apt 35,Phoenix
10
years of professional experience
Dedicated Client Service Consultant with expertise in conflict resolution, problem-solving, and customer focus. Proven ability to enhance client support processes and drive satisfaction.
Work History
Client Service Consultant
1 Year 3 Months- Delivered exceptional client support by resolving inquiries and processing requests efficiently.
- Analyzed client feedback to identify improvement opportunities in service offerings.
- Developed training materials for clients, promoting effective use of ADP systems and tools.
- Answered client questions and looked for opportunities to increase sales.
Client Support Specialist
1 Year- Provided exceptional customer service by addressing client inquiries and resolving issues effectively.
- Managed client accounts, ensuring accuracy in order processing and billing procedures.
- Collaborated with cross-functional teams to enhance client support processes and improve service delivery.
Migration Specialist
7 Months- Led migration projects to ensure seamless transition of data across platforms.
- Collaborated with cross-functional teams to identify migration requirements and optimize processes.
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Team Lead Sales Associate
3 Years 6 Months- Led team in achieving sales targets through effective training and performance management.
- Developed strategies to enhance customer engagement and satisfaction in retail environment.
- Mentored new associates on product knowledge and sales techniques, fostering a collaborative team culture.
- Analyzed sales data to identify trends, enabling informed decision-making for inventory management.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Strategic planning
Problem-solving
Payment processing
Timeline
Client Service Consultant
ADP
11.2024 - 02.2026Read More
Client Support Specialist
CVScaremark
09.2023 - 09.2024Read More
Migration Specialist
TEKsystems
11.2022 - 06.2023Read More
Team Lead Sales Associate
Sprint
09.2015 - 03.2019Read More
Raytown High School
High School Diploma
Read More