Cecelia Lyons
Fort Myers,FL
Summary
Results-driven client success professional with over 10 years of experience in relationship management, customer service, and sales. Adept at building strong client relationships, understanding business priorities, and delivering strategic solutions that drive customer satisfaction, retention, and growth. Skilled in problem-solving, client engagement, and cross-functional collaboration to maximize value for both clients and organizations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
11.2024 - Current
- Build and maintain strong relationships with a diverse client base, including senior-level executives and individual customers.
- Conduct in-depth financial consultations to understand client priorities and recommend tailored banking solutions.
- Proactively engage clients in discussions about their financial needs, ensuring optimal utilization of services.
- Leverage CRM tools to track client interactions, analyze engagement trends, and drive customer success strategies.
- Collaborate with internal teams to resolve client challenges and ensure seamless service delivery.
Customer Service Representative
Wind River Environmental
03.2024 - Current
- Serve as a trusted advisor to clients, understanding their needs and aligning service offerings to drive satisfaction.
- Manage customer inquiries, service requests, and issue resolution with a focus on retention and relationship building.
- Conduct regular account reviews to assess service performance and identify areas for improvement.
- Work cross-functionally with field technicians and support teams to enhance client experience.
Account Executive (B2B)
Southern Cross
05.2021 - 12.2023
- Managed and nurtured relationships with key decision-makers, leading to a 95% client retention rate.
- Identified client needs and provided consultative solutions, exceeding sales targets by 300%.
- Conducted virtual and in-person presentations to communicate product value and drive engagement.
- Utilized CRM tools for forecasting, pipeline management, and strategic client outreach.
Property Management Assistant Manager
PureDefense Pest Solutions
08.2019 - 05.2021
- Partnered with property management companies to enhance customer engagement and retention.
- Developed marketing and sales strategies to introduce and upsell services to new and existing clients.
- Coordinated service schedules and optimized workflow to improve efficiency and client satisfaction.
Front Office Assistant, Telemetry, Unit Secretary
Northside Hospital Forsyth | Northeast Georgia Diagnostic Clinic
03.2013 - 08.2019
- Managed high-volume client interactions in a fast-paced healthcare setting.
- Resolved client concerns with empathy and efficiency, earning recognition for outstanding service.
- Collaborated with cross-functional teams to improve patient experiences and streamline processes.
- Provided administrative support to ensure smooth scheduling and coordination of client services.
- Acted as a liaison between patients, medical staff, and insurance providers to resolve issues.
Education
Radiologic Technologist Program
Lanier Technical College
Oakwood, GAHigh School Diploma - undefined
Delaware Military Academy
Wilmington, DE01.2008
Skills
- Client Relationship Management
- Customer Success & Retention
- Sales & Business Development
- Strategic Problem-Solving
- CRM & Data Analysis
- Stakeholder Communication
- Cross-Functional Collaboration
- Process Improvement
Certification
Telemetry Technician Certification (2014)
Affiliations
- UPC Council Member; Treasurer (2013-2018)
- Member, R&R Committee (2013-2018)
Timeline
Relationship Banker
Bank of America
11.2024 - Current
Customer Service Representative
Wind River Environmental
03.2024 - Current
Account Executive (B2B)
Southern Cross
05.2021 - 12.2023
Property Management Assistant Manager
PureDefense Pest Solutions
08.2019 - 05.2021
Front Office Assistant, Telemetry, Unit Secretary
Northside Hospital Forsyth | Northeast Georgia Diagnostic Clinic
03.2013 - 08.2019
Radiologic Technologist Program
Lanier Technical College
High School Diploma - undefined
Delaware Military Academy