Cecelia Martinez
Bakersfield,CA
Summary
Dynamic professional with proven leadership and excellent communication skills honed at Elite Aesthetic and Dermatology and Dunkin. Expert in maintaining customer satisfaction and adept at conflict resolution. Achieved seamless operations by fostering team cohesion and enhancing customer satisfaction. Skilled in cash handling and promotional activities, ensuring operational excellence and revenue growth.
Overview
4
4
years of professional experience
Work History
Front Desk/Back Office/Medical Assistant
Elite Aesthetic and Dermatology
05.2023 - Current
- Develop and nurture long-term relationships with key clients to ensure maximum satisfaction
- Greeted patients and visitors who are coming and going, and directed them appropriately
- Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability
- Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
- Answer phones- Addressed customers needs and complaints efficiently and scheduled appointments
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Manage the front desk staff in customer service verbiage and hospitality.
- Identified and resolved discrepancies between physical inventory and system records
Shift Leader
Dunkin
10.2020 - 04.2023
- Answered phones, addressed customers' needs and complaints, including resolving concerns accordingly.
- Espresso machine operation, prepared a numerous variety of hot and iced drinks, and informed customers of different drinks and their contents.
- Maintained a sanitized, stocked, and organized workstation.
- Resolved customer disputes with tact and professionalism.
- Lead a team of baristas, delegate tasks, and ensure smooth operations during shifts.
- Trained newly-hired employees.
- Assisted in ensuring a safe working environment throughout the location for all employees.
- Managed solo opens and closes of the shop, including handling cash drawers, receiving deliveries, and managing morning rushes independently.
- Consistently maintained inventory records on a weekly basis.
Education
Associates Degree - accounting, business
Bakersfield College
07-2025
Highschool Diploma -
Frontier High School
06.2022
Skills
- Leadership skills training and management
- Excellent hospitality
- Cash-handling experience
- Excellent communication skills
- Sanitation experience
- Sales skills
- Conflict resolution
- Promotional skills
- Ability to work quickly under pressure
References
- Rebecca Delatorre, Nurse Practitioner at Elite Aesthetics and Dermatology, 661-912-9098
- Teresa Ele, Previous Manager- Dunkin, 661-972-6459
Timeline
Front Desk/Back Office/Medical Assistant
Elite Aesthetic and Dermatology
05.2023 - Current
Shift Leader
Dunkin
10.2020 - 04.2023
Associates Degree - accounting, business
Bakersfield College
Highschool Diploma -
Frontier High School
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