Cecelia Mattier
Spring,TX
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
50
50
years of professional experience
1972
1972
years of post-secondary education
Work History
Caregiver
Solace Glen
Spring
11.2025 - 04.2026
- Assisted residents with daily living activities and personal hygiene needs.
- Engaged residents in memory-enhancing activities and social interactions.
- Maintained a safe and clean environment for residents at all times.
Caregiver
Autumn Leaves Memory Care
Spring, Tx
03.2024 - 11.2025
- Assisted residents with daily living activities and personal hygiene needs.
- Engaged residents in memory-enhancing activities and social interactions.
- Maintained a safe and clean environment for residents at all times.
- Participated in training sessions to improve caregiving skills and knowledge.
- Monitored and reported changes in residents' physical and emotional well-being.
Customer Service Representative
Singapore Airlines Ltd. / ADR
Los Angeles, California
03.1995 - 08.2000
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries through multiple communication channels.
- Provided information on travel policies and baggage allowances.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Customer Service Representative
Walt Disney Studios
Burbank, California
04.1976 - 12.1989
- Assisted customers with inquiries about film releases and merchandise.
- Resolved customer complaints through effective communication and problem-solving skills.
- Coordinated with various departments to ensure customer needs were met promptly.
- Provided product knowledge to customers, enhancing their overall experience at the studio.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed incoming calls from customers while providing exceptional service.
Education
Washington Preparation High School
Los Angeles, CASome College (No Degree) - Home Economics
Harbor Junior College
Harbor City, CASkills
- daily living assistance
- personal hygiene support
- memory engagement activities
- safety and cleanliness maintenance
- healthcare documentation
- monitoring resident well-being
- Supportive companionship
- Patient care and companionship
- HIPAA compliance
- Personal hygiene assistance
Languages
English
Native/ Bilingual
Timeline
Caregiver
Solace Glen
11.2025 - 04.2026
Caregiver
Autumn Leaves Memory Care
03.2024 - 11.2025
Customer Service Representative
Singapore Airlines Ltd. / ADR
03.1995 - 08.2000
Senior Customer Service Representative
Walt Disney Studios
04.1976 - 12.1989
Washington Preparation High School
Some College (No Degree) - Home Economics
Harbor Junior College