Cecelia May
Rockford,IL
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Champion Services
Rockford, IL
03.2014 - 07.2024
- Monitored timekeeping records for accuracy and completeness.
- Assisted in developing training programs for staff members.
- Prepared job postings for open positions on the company website and other job boards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Reviewed resumes submitted by applicants for open positions.
- Advised managers on best practices related to performance management processes.
Talent Acquisition Associate
Healthcare Applies
Rockford, IL
03.2015 - 06.2017
- Assisted with creating content for social media campaigns related to job openings.
- Created detailed job postings for various departments within the organization.
- Managed the full cycle recruitment process from job posting to offer negotiation.
- Provided guidance to hiring managers throughout the entire recruitment process.
- Analyzed recruiting trends and metrics to identify areas of improvement in the talent acquisition process.
- Participated in industry events and conferences promoting employer brand image.
- Organized internal referral programs to encourage employee referrals.
- Advised management on effective strategies for attracting diverse talent pools.
- Collaborated with Human Resources team members on projects related to staffing initiatives.
- Analyzed employment-related data and prepared reports.
Customer Service Executive
Reno Plastics
Rockford, IL
02.2008 - 03.2014
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Communicated effectively with team members to ensure timely response times for customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Bachelor of Science - Health Administration
Upper Iowa University
Fayette, IA04-2020
Associate of Applied Science - Medical Assisting
Rockford Career College
Rockford, IL06-2006
Skills
- Benefits Administration
- Affirmative Action compliance
- Compensation/payroll
- HR policies
- Mediation expertise
- Communication Management
Accomplishments
- National Honors Society
- Valedictorian Class of "1998"
Certification
- Certified Medical Assistant
- Program Management
Timeline
Talent Acquisition Associate
Healthcare Applies
03.2015 - 06.2017
Human Resources Assistant
Champion Services
03.2014 - 07.2024
Customer Service Executive
Reno Plastics
02.2008 - 03.2014
Bachelor of Science - Health Administration
Upper Iowa University
Associate of Applied Science - Medical Assisting
Rockford Career College
- Certified Medical Assistant
- Program Management
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