Hi, I’m
Cecelia O'Donohue
Administrative Professional
Sound Beach,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
Work History
Moseley Associates - Roofing & Waterproofing, LLC
Administrative Assistant
10.2023 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed anywhere from 10-40 customer calls per day.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Private Residence
Private Nanny/Caregiver
06.2022 - 08.2023
Job overview
- Cared for three children in private home, full-time, from 8am-5pm M-F
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Dressed, and helped with teeth brushing as part of morning preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Organized different types of activities to enhance physical and intellectual development.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Coordinated playdates and outings to meet children's physical and social needs.
- Identified warning signs of emotional and developmental problems in children.
Sport Dog Food
Receptionist/Administrative Assistant/Customer Service
11.2021 - 07.2022
Job overview
- Maintained main point of contact for this company, handling all customer questions, concerns, and issues.
- Managed average of 30-50 customer calls, emails, and tickets daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Zoho.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Dreamseat
Sales Support Assistant
08.2020 - 11.2021
Job overview
- Main task in this position, was focused on directly assisting sales director and company president.
- Made minimum 40 cold calls per day to collect data that was then subsequently entered into Excel spreadsheets.
- Assisted members of sales team whenever necessary.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed and maintained relationships with key accounts and existing customers.
- Documented customer complaints and completed corrective action requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Attended weekly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
Education
Suffolk County Community College, Selden, NY
Associate of Science from Criminal Justice
05.2020
Rocky Point High School, Rocky Point, NY
High school diploma
06.2016
Skills
- Filing
- Computer literacy
- Professional communication skills
- Customer service
- Sales support
- Microsoft (Word, Outlook, Excel)
- CRM software (Infor, Zoho, Salesforce)
- Calendar & Schedule management
- Data entry
- Phone etiquette
- Multi-line phone systems
- Scheduling
- Appointment & Meeting scheduling
- Mail handling & Distribution
- Spreadsheet management & Creation
- Data Entry
- Document Conversion
- Internet Research
- Strong Problem Solver
- Social Media Knowledge & Literacy
Additional Information
From June 2018 to August 2018 I completed an internship with the Suffolk County Police Department.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Moseley Associates - Roofing & Waterproofing, LLC
10.2023 - Current
Private Nanny/Caregiver
Private Residence
06.2022 - 08.2023
Receptionist/Administrative Assistant/Customer Service
Sport Dog Food
11.2021 - 07.2022
Sales Support Assistant
Dreamseat
08.2020 - 11.2021
Suffolk County Community College
Associate of Science from Criminal Justice
Rocky Point High School
High school diploma
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