Hi, I’m
Cecelia O'Donohue
Administrative Professional
Sound Beach,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
Work History
Moseley Associates - Roofing & Waterproofing, LLC
Administrative Assistant
2023.10 - Current (11 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed anywhere from 10-40 customer calls per day.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Private Residence
Private Nanny/Caregiver
2022.06 - 2023.08 (1 year & 2 months)
Job overview
- Cared for three children in private home, full-time, from 8am-5pm M-F
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Dressed, and helped with teeth brushing as part of morning preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Organized different types of activities to enhance physical and intellectual development.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Coordinated playdates and outings to meet children's physical and social needs.
- Identified warning signs of emotional and developmental problems in children.
Sport Dog Food
Receptionist/Administrative Assistant/Customer Service
2021.11 - 2022.07 (8 months)
Job overview
- Maintained main point of contact for this company, handling all customer questions, concerns, and issues.
- Managed average of 30-50 customer calls, emails, and tickets daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Zoho.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Dreamseat
Sales Support Assistant
2020.08 - 2021.11 (1 year & 3 months)
Job overview
- Main task in this position, was focused on directly assisting sales director and company president.
- Made minimum 40 cold calls per day to collect data that was then subsequently entered into Excel spreadsheets.
- Assisted members of sales team whenever necessary.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed and maintained relationships with key accounts and existing customers.
- Documented customer complaints and completed corrective action requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Attended weekly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
Education
Suffolk County Community College , Selden, NY
Associate of Science from Criminal Justice
05.2020
Rocky Point High School , Rocky Point, NY
High school diploma
06.2016
Skills
- Filing
- Computer literacy
- Professional communication skills
- Customer service
- Sales support
- Microsoft (Word, Outlook, Excel)
- CRM software (Infor, Zoho, Salesforce)
- Calendar & Schedule management
- Data entry
- Phone etiquette
- Multi-line phone systems
- Scheduling
- Appointment & Meeting scheduling
- Mail handling & Distribution
- Spreadsheet management & Creation
- Data Entry
- Document Conversion
- Internet Research
- Strong Problem Solver
- Social Media Knowledge & Literacy
Additional Information
From June 2018 to August 2018 I completed an internship with the Suffolk County Police Department.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Moseley Associates - Roofing & Waterproofing, LLC
2023.10 - Current (11 months)
Private Nanny/Caregiver
Private Residence
2022.06 - 2023.08 (1 year & 2 months)
Receptionist/Administrative Assistant/Customer Service
Sport Dog Food
2021.11 - 2022.07 (8 months)
Sales Support Assistant
Dreamseat
2020.08 - 2021.11 (1 year & 3 months)
Suffolk County Community College
Associate of Science from Criminal Justice
Rocky Point High School
High school diploma
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