Cecelia Norman

In the quest for excellence, I have taken on a broad and extensive range of responsibilities including military service, customer service, organizing, developing, motivating, and quality control. Proficient self-motivated Air Force Veteran with 18+ years of office experience in virtual customer service operations, call center, networking, organizational, interpersonal, project and time management skills, along with 5+ years of IT experience. Well-established detailed oriented leader eager to bring my skills, abilities, and customer enthusiasm to a qualified position that encourages professional growth and advancement. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Strong communication techniques and problem-solving strategies gained through education, work experience, and on the job training have enabled me to effectively and efficiently solve many difficulties by working with and through others to meet organizational objectives in rapidly changing environments.