Cecelia Pantuso
Henderson
Summary
At the Las Vegas Metropolitan Police Department, I excelled as a Communication Supervisor, leading a team of up to 18, enhancing productivity, and streamlining dispatch operations. Renowned for crisis management and team leadership, I fostered a collaborative environment, significantly improving response efficiency and public safety. My approach combines decisive action with empathetic communication, ensuring high-caliber team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Communication Supervisor
Las Vegas Metropolitan Police Department
04.1999 - 06.2020
- Supervised team of 12-18 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between employees or citizens when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NV06-1986
Skills
- Team Leadership Excellence
- Proficient in Group Facilitation
- Internal communications
- Calendar management
- Customer service
- Problem-solving
- Crisis management
- Multitasking Abilities
- Excellent communication
- Decision-making
- Detail-oriented
Timeline
Communication Supervisor
Las Vegas Metropolitan Police Department
04.1999 - 06.2020
High School Diploma -
Bishop Gorman High School
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