Cecelia Pierce
Chandler,AZ
Summary
Having experience in many different companies and organizations means having to interact with all kinds of people. I am able to be kind and positive with each person I encounter while also making sure I am doing my job efficiently and accurately. I am capable of communicating with my partners to make sure it is a safe and steady environment between one another. I am able to accurately count money, clean up, restock and other duties that are needed. I am able to learn new things, listen and take direction.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Apprentice
V's Barbershop
11.2022 - 03.2023
- Answered phone calls and schedules appointments for visiting customers.
- Swept up and cleaned up barbers areas by sweeping hair, taking out trash.
- Made fresh hot towels consistently throughout the day.
- Washing and drying towels.
- Offering beverages and making customers feel welcomed as they wait.
- Counted money at the end of the day managing the safe, handled giving out tips, kept up with stock.
Store Associate
TJX Companies
10.2021 - 09.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Barista
Smoothie King
12.2020 - 08.2021
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared and served juices and blended drinks.
- Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
- Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
Education
High School Diploma -
Oxford High School
Oxford, AL05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- New hire training
Languages
Spanish
Limited Working
Timeline
Barista
Starbucks
07.2023 - Current
Apprentice
V's Barbershop
11.2022 - 03.2023
Store Associate
TJX Companies
10.2021 - 09.2022
Barista
Smoothie King
12.2020 - 08.2021
High School Diploma -
Oxford High School
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