Cecelia Reed
LONGMEADOW,MA
Summary
Outgoing and friendly worker with excellent interpersonal communication skills. Solid experience processing payments, and meeting customer demands with a diligent and well-organized mentality. Motivated worker with an engaging personality and flexible approach to customer service. Upbeat, friendly and skilled in anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
State Lifeguard
MA Department Of Conservation And Recreation
06.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as first aid, CPR, and rescue techniques. Passed biweekly in-service trainings.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Recorded daily activity logs and incident reports for tracking purposes.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Barista
Starbucks
05.2022 - 08.2023
- Interacted with each customer in a calm and polite manner during peak hours.
- Created wide variety of hot and cold drinks, asking for customer preference whenever possible.
- Cleaned counters, machines, utensils and seating areas multiple times per shift.
- Controlled line and crowd at the register with quick and efficient customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions from customers and coworkers.
- Supported coworkers by providing backups, taking orders, answering questions, and cleaning work stations.
Waitress/ Hostess
Twin Hills Country Club
03.2021 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared specialty desserts for customers for special occasions.
Lifeguard
Springfield JCC
02.2019 - 09.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Saved distressed persons using rescue techniques and equipment.
Swim Instructor
Springfield JCC
02.2019 - 09.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY05.2026
Trinity College
Hartford, ConnecticutHigh School Diploma -
Longmeadow High School
Longmeadow, MA05.2021
Skills
- Optimistic and friendly
- Able to lift 100 Pounds
- Can complete opening and closing duties while maintaining detailed daily logs
- Able to assist in schedule making and rotation assignments
- Espresso machine operation and maintenance
- Menu memorization and presentation
- Certified in CPR and first aid
- Able to work independently with limited instruction
- Able to assess issues and respond in a calm and methodical manner
Certification
- First Aid/CPR Certified
Languages
Japanese
Elementary
Spanish
Limited Working
Timeline
State Lifeguard
MA Department Of Conservation And Recreation
06.2023 - 08.2023
Barista
Starbucks
05.2022 - 08.2023
Waitress/ Hostess
Twin Hills Country Club
03.2021 - 09.2021
Lifeguard
Springfield JCC
02.2019 - 09.2021
Swim Instructor
Springfield JCC
02.2019 - 09.2021
Bachelor of Arts - Psychology
Stony Brook University
Trinity College
High School Diploma -
Longmeadow High School
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