Cecelia Ryan
Omaha,NE
Summary
Organized and dedicated with track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Advanced ENT
03.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Teller
Mutual First Federal Credit Union
06.2021 - 03.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Server
Sonic
01.2019 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
CNA Certification - Nursing Assistance
CNA ACADEMY
04.2023
High School Diploma -
Papillion La Vista Senior High School
Papillion, NE05.2021
Skills
- Office Supplies and Inventory
- Front Desk Operations
- EHR Software
- Adaptable and Flexible
- Patient Scheduling
- HIPAA Guidelines
- Electronic Medical Record
- great communication and attention to detail
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Receptionist
Advanced ENT
03.2023 - Current
Teller
Mutual First Federal Credit Union
06.2021 - 03.2023
Server
Sonic
01.2019 - 06.2021
CNA Certification - Nursing Assistance
CNA ACADEMY
High School Diploma -
Papillion La Vista Senior High School