Cecelia Schultz
Parkersburg,WV
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Demonstrated leadership in fast-paced environments, enhancing customer satisfaction and team efficiency. Skilled in cash handling and problem-solving, consistently maintaining high standards of cleanliness and safety. Achieved significant improvements in service delivery and operational workflow.
Work History
Crew Member
Dunkin' Donuts
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
2017
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Clear communication
- Taking orders
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Crew leadership
- Store opening and closing
- Menu memorization
- Cooking
- Food running
Timeline
Crew Member - Dunkin' Donuts
Fort Frye High School - ,
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