Cecelia Summers

Florida Cancer Specialists

11.2006 - Current

Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
Negotiated payment plans with patients, maintaining a high rate of successful payments.
Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
Collaborated with healthcare providers to ensure accurate billing codes, reducing claim denials and improving reimbursement rates.
Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Processed payments using cash and credit cards, maintaining accurate records of transactions.

Summary