Cecelia Taylu
Cypress,TX
Summary
Resourceful education and business professional with 10 years of experience coordinating and monitoring community outreach activities. Develops and executes outreach strategies and action plans based on corporate objectives and regional priorities with goal of increasing company visibility. Strong focus on data and analytics to drive targeted activities and return on growth efforts. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Outreach Coordinator II
Lone Star College System
06.2022 - 08.2023
- Visited the local high school campus to promote outreach and assisted students with the application process and admissions checklist.
- Offered personalized support to individuals needing admission services, and connected them with available resources and relevant team members.
- Participated in special projects and recruitment events such as Open House, Senior Connections, Campus Tours, and Campus Presentations.
- Recorded, transcribed, and maintained confidential client information in the applicant tracking system and database.
- Engaged in professional development to utilize the Air system effectively and run reports.
- Utilized Microsoft Word, Canva, Google Forms, and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Developing network relationships with industry professionals to enhance community awareness and promote services.
Outreach Coordinator
Lone Star College System
01.2022 - 06.2022
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Developed partnerships with relevant stakeholders, strengthening the organization's presence in the community.
- Visited the local high school campus to promote outreach and assist students with the application process and admissions checklist.
- Offered personalized support to individuals needing admission services, connecting them with available resources and relevant team members.
- Participated in special projects and recruitment events such as Open House, Senior Connections, Campus Tours, and Campus Presentations.
Business Education Teacher
Cypress Fairbanks ISD
08.2021 - 12.2021
- Designed and implemented comprehensive and individualized educational plans to optimize student learning in a non-traditional educational setting.
- Utilized appropriate instructional strategies, activities, materials, and technology that cater to the students diverse learning styles and needs.
- Developed classroom routines that addressed the varying needs of students in an alternative high school environment.
Business Education Teacher
Katy ISD
08.2020 - 05.2021
- Designed and implemented educational plans tailored to the needs of students enrolled in the Simon Youth Foundation program.
- Utilized innovative instructional strategies, materials, and technology (ex: Edgenuity Learning Platform) to engage students and enhance learning outcomes in a non-traditional setting.
- Worked collaboratively with staff members and teachers to create a supportive learning environment that fosters academic growth and success among students.
- Supported students in setting academic goals, developing study skills, and preparing for post-secondary education or career pathways within the Simon Youth Foundation program.
Business Education Teacher
Fort Bend ISD
08.2016 - 06.2020
- Improved student comprehension by incorporating real-world examples and case studies into lessons.
- Enhanced classroom environment by creating interactive learning stations for various business topics.
- Boosted student engagement with group projects and collaborative activities, fostering teamwork and communication skills.
- Developed comprehensive lesson plans to cover all aspects of the business curriculum, ensuring thorough knowledge acquisition.
- Sponsored and lead the student business organization, Future Business Leaders of America, for 2 years.
- Assessed student performance through a variety of evaluation methods, providing timely feedback for improvement.
- Maintained open communication with parents and guardians regarding student progress, addressing concerns as needed.
- Participated in professional development workshops to stay current on best practices in business teaching techniques.
- Advised students on career pathways and post-secondary opportunities within the field of business, guiding their educational goals.
Customer Service Representative
United Heathcare Group
07.2012 - 10.2013
- Advised members on different health services and providers to ensure they have access to the necessary information.
- Provided excellent customer service to Medicaid/Medicare members by responding to complex customer calls in a call center environment.
- Resolved customer service inquiries related to medical benefits, eligibility information, claims/billing and payment issues, customer material requests, physician assignments, authorization for treatment, explanation of benefits, pharmacy benefits, and correspondence requests.
- Taking ownership of issues and providing resolutions on behalf of members in real-time or through comprehensive and timely follow-up.
Customer Operations Manager
Pitney Bowes Management Services
01.2007 - 01.2009
- Managed all aspects of contracted sites, overseeing mailroom operations, switchboard management, and reception areas.
- Handled general mail processing tasks such as sorting, opening, date stamping, classifying, and routing mail efficiently.
- Implemented cost-saving strategies that resulted in a 25% increase in savings within the first year.
- Supervised office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and procedures.
- Participated in recruiting, interviewing, and selecting employees to build a skilled workforce.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ07.2007
Bachelor of Arts - Business Administration
Bennett College For Women
Greensboro, NC05.1997
Skills
- Outreach initiatives
- Partnership Development
- Database Management
- Community Engagement
- Proficient in Microsoft Office Suites
- Data Analysis
- Teamwork and Collaboration
- Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received recognition for being accepted and successfully completing the Rising Star Leadership Development Program at Lone Star College.
Certification
- Licensed 6-12 Business Education Teacher
Timeline
Outreach Coordinator II
Lone Star College System
06.2022 - 08.2023
Outreach Coordinator
Lone Star College System
01.2022 - 06.2022
Business Education Teacher
Cypress Fairbanks ISD
08.2021 - 12.2021
Business Education Teacher
Katy ISD
08.2020 - 05.2021
Business Education Teacher
Fort Bend ISD
08.2016 - 06.2020
Customer Service Representative
United Heathcare Group
07.2012 - 10.2013
Customer Operations Manager
Pitney Bowes Management Services
01.2007 - 01.2009
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Business Administration
Bennett College For Women
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