Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecelia Vaca

Visalia,CA

Summary

Charismatic lead with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about training audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.


Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.


Astute Ambassador possessing excellent communication, negotiation and diplomatic skills. Proven track record of successfully representing and promoting interests in different forums. Skilled in developing and strengthening relationships with key stakeholders.


ynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

18
18
years of professional experience

Work History

Lead Ambassador

Amazon
10.2022 - Current
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Supervisor

Kohls Department Store
02.2006 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Associate of Arts - Child Care

College of The Sequoias
Visalia, CA
07.2004

Skills

  • Giving Presentations
  • Fundraising Experience
  • Product Recommendations
  • Regulatory Guidelines
  • Time Sheet Management
  • OSHA Standards
  • Marketing and Advertising
  • Campus Tours
  • Microsoft Office
  • POS Inventory System Operation
  • Patient Escorting
  • Vendor Relationships
  • Problem Investigations
  • Product Information
  • Brand Awareness
  • Providing Feedback
  • Belt Conveyors
  • Customer Support
  • PR Package Development
  • Program Improvements
  • Special Assignments
  • Place Settings
  • Advising and Coaching
  • Data Accuracy
  • Team Meetings
  • Creative Solutions
  • POS Transactions
  • De-Escalating Conflicts
  • Customer Needs Assessments
  • Electronic Systems
  • Arranging Paperwork
  • Inventory Records
  • Communications Strategies
  • Creative Strategies
  • Overseeing Training
  • Customer Orders
  • Stock Rotation
  • Team Goals
  • Accounting Records
  • Event Coordination
  • Computer Literacy
  • Merchandise Labeling
  • Customizing Teaching

Timeline

Lead Ambassador

Amazon
10.2022 - Current

Supervisor

Kohls Department Store
02.2006 - 08.2022

Associate of Arts - Child Care

College of The Sequoias

Similar Profiles

CREATE PROFILE
Cecelia Vaca