Cecelia Villa

• Maintained clean, neat and operational facilities to serve all program needs.
• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Performed 25+ hours of massage per week for multiple clients with wide range of therapeutic methods, including Swedish, deep tissue, sports and trigger point therapy
• Sanitized and cleaned massage therapy and common rooms.
• Maintained clients' treatment records and designed long-term care programs for return customers.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Maintained excellent attendance record, consistently arriving to work on time.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

volunteered as a student massage therapist,offering sports massage therapy to the marathon runners

• Kept warehouse clean and organized to maximize team efficiency and productivity.
• Completed over 100 customer orders each day in warehouse setting.
• Performed inventory control, such as counting and stocking merchandise.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Operated cash register for cash, check and credit card transactions with 100% accuracy.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Assisted customers by answering questions and fulfilling requests.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Greeted customers and responded to requests for information.

• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Planned and executed multiple -guest parties by organizing menus, spaces and special requests.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Helped waiters by taking drink orders, putting order in POS and took food to the guests .

• Maintained clean, neat and operational facilities to serve all program needs.
• Adhered to organization procedures and instructions to maintain safety.
• Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
• Provided support and companionship to patients in need of assistance.
• Greeted visitors cheerfully and answered questions to offer quality customer service.