Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Owner/ Operator
Big Papas Wood Fired Pizza
04.2021 - 11.2023
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
Managed payroll, daily deposits, and cost controls.
Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
Recruited, hired, and trained talented staff to fill vacancies.
Dietary Manager
Mental Health Systems
01.2020 - 07.2021
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Purchased food supplies for department according to budget limitations.
Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
Worked flexible hours across night, weekend, and holiday shifts.
Managed staff schedules and maintained adequate coverage for all shifts.
GM/Area Manager
Quesadilla Gorilla
05.2016 - 11.2019
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Formulated policies and procedures to streamline operations.
Collaborated with cross-functional teams to develop innovative solutions.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Correctional Kitchen Supervisor
Shasta County Sheriff's Office
01.2014 - 04.2016
Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Directed food preparation and cooking activities to meet health and safety standards.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Supervised food presentation and plating to enhance visual appeal.
Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
Implemented standardized portion control practices for consistency across all dishes served at the establishment.
Monitored food preparation, production, and plating for quality control.
Education
No Degree - Business
University of Phoenix
Tempe, AZ
Skills
Cost Estimation
Calm and Pleasant Demeanor
Business Planning
Budget Administration
Team Leadership
Front of House Management
Scheduling Staff
Labor and Overhead Cost Estimation
Contract Negotiation
Staff Leadership
Allergy awareness
Expense Tracking
Small business operations
Money Handling
Operational Efficiency
Timeline
Owner/ Operator
Big Papas Wood Fired Pizza
04.2021 - 11.2023
Dietary Manager
Mental Health Systems
01.2020 - 07.2021
GM/Area Manager
Quesadilla Gorilla
05.2016 - 11.2019
Correctional Kitchen Supervisor
Shasta County Sheriff's Office
01.2014 - 04.2016
No Degree - Business
University of Phoenix
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