Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRISTINA ECHEVERRIA

Chicago,IL

Summary

Versatile and compassionate professional with a diverse background in office administration, caregiving, patient care, and customer relations. Adept at managing office operations, maintaining accurate records, and providing high-quality support in both healthcare and customer service settings. Known for excellent organizational skills, attention to detail, and the ability to build strong relationships with clients and patients. Experienced in handling sensitive information, managing appointments, and providing personalized care to ensure optimal client satisfaction and well-being. Highly adaptable, with a strong commitment to delivering exceptional service in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dialysis Technician

Fresenius
Evanston
05.2023 - 11.2023
  • Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure
  • Assisted in training technicians, medical students or other staff members.
  • Communicated test or assessment results to medical professionals.
  • Monitored patient's vital signs during dialysis treatments
  • Transported patients from rooms and prepared for treatments.
  • Ensured all safety protocols were followed while performing duties in the dialysis unit.

Therapy Coordinator

Innova Care
Rosemont, IL
04.2021 - 01.2023
  • Worked directly with patients to deliver quality therapy needs.Trained, motivated and advised therapy staff on correct procedures.Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.Coordinated staff schedules for optimal coverage of patient demands.Processed referrals and set up new patients with correct therapist based on availability and particular specialties.Resolved issues with patient care by liaising between patients, staff and outside providers.

Care Coordinator

Angels Home Care
Lombard, IL
02.2020 - 04.2021
  • Determined need for special assessment activities for complex cases, effectively handling care plans.Updated policies and procedures, leading continuous improvement of resident assessments and care.Supported patient care excellence via planning and interpretation of programs.Completed resident assessments in accordance with current regulations and guidelines.Assisted with dressing guidance, grooming, meal preparation and medication reminders.Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

Michael Mccarthy
Deerfield, IL
04.2017 - 04.2018
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.Assisted clients with daily living needs to maintain self-esteem and general wellness.Built strong relationships with clients to deliver emotional support and companionship.Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.Maintained clean personal areas and prepared healthy meals to support client nutritional needs.Assisted patients with self-administered medications.Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.Changed dressings, bandages and binders to maintain proper healing and sanitary measures.Transported patients via wheelchair to and from rehabilitation and daily activities.Shopped for groceries regularly in order to keep house stocked with necessities.Maintained frequent supervision of residents unable to call for assistance.Conferred with supervisor to discuss patient condition and medical care.

Coordinator

Habitat for Humanity
Zamboanga , Philippines
03.2014 - 04.2016
  • Professionally answer phones, transfer calls, and assist visitors.
  • Work closely with other staff and assist the CCHfH team as needed to ensure the accomplishment of the goals and mission of the organization.
    Recruit volunteers and assist with planning and implementing events. Assist student interns/AmeriCorps Members in day-to-day questions/tasks
  • Public Relations/Social Media (Facebook, Press Releases and Newsletter Articles), website (WordPress). Periodically photograph volunteers/groups.
  • Plan, execute, and evaluate fundraising and other campaigns.
    Coordinate all aspects of the volunteer program.
  • Responsible for volunteer recruitment, management and appreciation.
  • Receive and respond to all volunteer inquiries. Work with volunteers and groups to schedule volunteer days based on their interests/availability.
  • Maintain volunteer schedules and track hours for construction, ReStore, administration, and special events.

Office Clerk Intern

PCKOR Lending Corporation
Zamboanga City, Philippines
03.2011 - 03.2014
  • Processed Loan Applications: Received, reviewed, and coordinated loan functions for members via in-person interactions, phone, and mail, ensuring smooth application flow.
  • Document Management: Gathered necessary paperwork for loan application closings, including tax forms, title documents, insurance information, and loan terms, ensuring compliance and accuracy.
  • Data Entry & Record Keeping: Entered loan details, terms, customer information, and funds received into a computerized database, maintaining high accuracy and data integrity.
  • Collateral Verification: Conducted interviews with customers and researched collateral information when required for loan approval, ensuring all loan requirements were met.
  • Customer Interaction: Provided exceptional customer service by answering inquiries, explaining loan terms, and assisting clients through the loan application process.
  • Administrative Support: Assisted with various clerical duties such as filing, scheduling, and preparing loan-related documents for senior staff, contributing to efficient office operations.

Education

Bachelor of Science - Legal Management

Ateneo De Zamboanga University
Philippines
03.2014

Skills

  • Time Management
  • Oral and written communication
  • Technical
  • Open-minded with a passion for learning a wide-
  • Range of skills
  • Able to work in a fast paced, competitive, and
  • Performance-driven environment
  • Compassionate Client Care
  • ADL Assistance
  • Relationship Building
  • Customer relations

Certification

  • CPR certification

Timeline

Dialysis Technician

Fresenius
05.2023 - 11.2023

Therapy Coordinator

Innova Care
04.2021 - 01.2023

Care Coordinator

Angels Home Care
02.2020 - 04.2021

Caregiver

Michael Mccarthy
04.2017 - 04.2018

Coordinator

Habitat for Humanity
03.2014 - 04.2016

Office Clerk Intern

PCKOR Lending Corporation
03.2011 - 03.2014

Bachelor of Science - Legal Management

Ateneo De Zamboanga University

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CRISTINA ECHEVERRIA