Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cecia O Villatoro

Waterbury

Summary

A hardworking, reliable, bilingual professional who is open to learning new tasks and helping wherever needed. Always willing to go the extra mile to make sure the job is perfected. Makes sure the job has a friendly work environment, which is a necessity. Gets along with other coworkers to ensure that job performance runs smoothly. Displays strengths in leadership, customer service, communications, problem-solving, and many more. A natural-born leader who is filled with knowledge to help in any field and department.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Hub Supervisor

UPS
Waterbury
10.2021 - Current
  • Assisted in training new hires on warehouse processes and procedures.
  • Provided guidance and direction to employees on all job functions, policies and procedures.
  • Coordinated with other departments when necessary.
  • Ensured compliance with safety regulations in the workplace.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.

Store Manager

Lepage Bakeries
Bridgeport
02.2015 - 07.2020
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated POS system with new products and promotional offers.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.

Store Manager

Wonderbread
Bridgeport
04.2006 - 02.2013
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated POS system with new products and promotional offers.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.

Lead Clerk

Fiesta Food Cafe @Verizon Corp.
Queens
06.1999 - 03.2006
  • Implemented process improvements that reduced costs while maintaining quality standards.
  • Maintained inventory of office supplies, equipment, and materials.
  • Developed efficient procedures to streamline administrative tasks.
  • Coordinated activities between departments to ensure effective communication.
  • Trained new staff members on departmental policies and procedures.
  • Provided support to management with daily operations of the office.

Education

High School Diploma -

Martin Van Buren
Queens, NY
06-1999

Skills

  • Employee training
  • Inventory management
  • Safety compliance
  • Performance monitoring
  • Team leadership
  • Customer service
  • Communication skills
  • Time management
  • Conflict resolution
  • Bilingual
  • Schedule planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CDL License
  • Hazmat auditor
  • ADG trainer
  • DMP responder
  • Medical Billing and coding

Timeline

Hub Supervisor

UPS
10.2021 - Current

Store Manager

Lepage Bakeries
02.2015 - 07.2020

Store Manager

Wonderbread
04.2006 - 02.2013

Lead Clerk

Fiesta Food Cafe @Verizon Corp.
06.1999 - 03.2006

High School Diploma -

Martin Van Buren

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