Cecil Campbell
Arlington
Summary
Adaptable operations and customer service professional with hands-on experience in aviation ground handling, entertainment, and retail environments. Proven track record leading safety-focused teams, managing high-volume operations, and delivering excellent guest and customer experiences both on the ramp and in fast-paced public venues. Skilled in aircraft ramp operations, emergency procedures, team supervision, inventory management, and problem-solving. Ready to drive results through effective communication, attention to detail, and a commitment to compliance, safety, and guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ramp Agent
Swissport, Dallas
07.2025 - Current
- Aircraft loading and unloading of baggage, cargo, and mail with accuracy and speed
- Marshalling aircraft to gates and handling pushbacks using tugs and ground equipment
- Performing aircraft cabin cleaning and lavatory services when required
- Ensuring strict adherence to safety protocols and airport regulations
- Operating a variety of ground support equipment (GSE), including belt loaders, tugs, and baggage carts
- Communicating effectively with the ramp team, gate agents, and flight crews
- Supporting on-time departures and smooth turnarounds
- Handling baggage claims and resolving mishandled luggage when necessary
- Working efficiently in all weather conditions and high-pressure environments
Ride Operator Team Member/Lead
Six Flags over Texas, Arlington
03.2023 - 07.2024
- Led daily operations for ride operations department, optimizing team performance and guest experience
- Supervised, trained, and evaluated team members to ensure high standards of safety and service
- Responded promptly to guest concerns and comments to maintain satisfaction
- Enforced guest-first standards and safety protocols through proactive service
- Maintained cleanliness in all guest and employee areas to uphold park standards
- Delivered fast, accurate service while resolving guest inquiries efficiently
- Conducted regular safety inspections and compliance checks per Six Flags guidelines
- Completed daily opening/closing duties and attended leadership meetings prepared
Sales Associate
Champs Sports, Fort Worth
01.2024 - 02.2024
- Provided exceptional customer service, assisting shoppers in finding products to meet their needs effectively
- Maintained store appearance by restocking merchandise, organizing displays, and ensuring a clean environment
- Operated cash registers accurately, processing payments and handling cash transactions with attention to detail
- Resolved customer questions and concerns professionally, enhancing overall shopping experience
- Collaborated with team members to achieve sales goals and maintain smooth store operations
- Kept up-to-date with product knowledge on footwear, apparel, and accessories to provide informed recommendations
- Supported promotional campaigns and upselling efforts to maximize sales performance
Education
High School Diploma -
Western Hill High School
Fort Worth05.2024
Skills
- Regulatory compliance
- Safety management & emergency procedures
- Sales & upselling
- Inventory control & attention to detail
- Cash register operation & handling
- Time management & adaptability
- Communication & problem solving
- Customer service/support
- Marketing
- Team leadership & training
Certification
Driver’s License
Timeline
Ramp Agent
Swissport, Dallas
07.2025 - Current
Sales Associate
Champs Sports, Fort Worth
01.2024 - 02.2024
Ride Operator Team Member/Lead
Six Flags over Texas, Arlington
03.2023 - 07.2024
High School Diploma -
Western Hill High School