Summary
Overview
Work History
Education
Skills
Timeline
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Cecil Gloria

Manteca,CA

Summary

Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 20 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

24
24
years of professional experience

Work History

Operations Team Manager

Staples
Stockton, CA
01.2004 - Current
  • Implemented strategies to increase productivity and reduce costs.
  • Developed and implemented processes to improve operational efficiency.
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Ensured safety regulations were strictly followed by all associates.
  • Conducted weekly management meetings to discuss progress and challenges faced by the team.
  • Provided guidance to team members regarding their responsibilities and tasks.
  • Coordinated resources between departments for optimal workflow.
  • Developed plans for responding quickly to unexpected changes in demand or supply.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase associate motivation and satisfaction.
  • Delegated work to team, setting priorities and goals.
  • Reviewed performance reviews of team members and provided feedback as needed.

Assistant Manager

Hollywood Video
Stockton, CA
05.2002 - 01.2004
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Completed inventory audits to identify losses and project demand.
  • Delegated work to staff, setting priorities and goals.

Sales Representative

Stockton Honda, Mazda, Lincoln and Mercury
Stockton, CA
03.2000 - 09.2002
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Conducted test drives for prospective buyers.
  • Greeted customers and provided product information.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Provided follow-up customer service after a car sale was completed.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Explained differences between models to clients, comparing and discussing capabilities and features.

Education

High School Diploma -

Amos Alonzo Stagg High School
Stockton
06-1994

Nursing

San Joaquin Delta College
Stockton, CA

Skills

  • Operational Efficiency
  • Sales Support
  • Training and Mentoring
  • Marketing Coordination
  • Six Sigma Principles
  • Staff Development
  • Technical Knowledge
  • Employee Development
  • Department Oversight
  • Quality Assurance
  • Data Analysis
  • Customer Service Management
  • Performance Improvement
  • Schedule Management
  • Performance Evaluation and Monitoring
  • Resource Allocation
  • Team Building
  • Professionalism
  • Employee Reviews
  • Attention to Detail
  • Performance Evaluations
  • Effective Communication
  • Operations Oversight
  • Reliability
  • Time Management
  • Analytical Thinking
  • Direct Sales
  • Sound Judgment
  • Scheduling
  • Customer Service
  • Adaptability and Flexibility
  • Team Leadership
  • Problem-Solving Abilities
  • Process Improvements
  • Self Motivation
  • Analytical Skills

Timeline

Operations Team Manager

Staples
01.2004 - Current

Assistant Manager

Hollywood Video
05.2002 - 01.2004

Sales Representative

Stockton Honda, Mazda, Lincoln and Mercury
03.2000 - 09.2002

High School Diploma -

Amos Alonzo Stagg High School

Nursing

San Joaquin Delta College

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Cecil Gloria