Cecil Guifarro

• Managed incoming calls and directed them to appropriate personnel.
• Coordinated appointment scheduling for staff and clients efficiently.
• Handled mail distribution, ensuring prompt delivery to departments.
• Operated multi-line phone system to manage communications effectively.
• Provided excellent customer service at all times while interacting with both internal and external customers.

• Maintain cleanliness and food safety standards according to DHEC regulations.
• Develop customer relationships that focus on retention.
• Ability to prioritize many tasks to efficiently solve problems.
• Communicate customer requests clearly to the kitchen and management.

Host Leader, August 2020 - Present

• Tasked with the development of employees, both professionally and personally.
• Resolve conflict, and actively listen to suggestions that promote work efficiency.
• Manage the schedules of personnel, and resolve tardiness and no-shows.
• Plan training sessions for eight hosts, and hold bi-weekly meetings.
• Responsible for the completion of tasks at the end of each shift.

Host & Cashier, August 2020-November 2022

• Maintained a warm and professional manner when interacting with patrons by phone and in person.
• Prepared seat arrangements, and organized reservations to ensure customer satisfaction.
• Handled the accountability of cash in the register, and ensured adequate change.