Cecil Hairston Sr.
Lexington,NC
Summary
Results-driven manager with extensive experience in warehouse operations and customer service, dedicated to exceeding organizational and customer expectations. Collaborative and decisive leader recognized for fostering high-performing teams and driving operational excellence through a strong LEAN culture. Proven ability to streamline processes, enhance productivity, and maintain best-in-class practices for efficient, high-volume fulfillment.
Overview
19
19
years of professional experience
Work History
Distribution Department Manager
Hanesbrands Incorporated
Winston-Salem , NC
04.2015 - Current
- Directed multiple departments packing over 18 million units annually for high-volume orders.
- Managed three Supervisors, seven office personnel, and up to 200 hourly employees during peak season.
- Monitored daily progress towards KPI operational goals to fulfill customer requirements.
- Implemented staffing adjustments and operational changes to achieve daily throughput targets.
- Coached Supervisors on developing Standard Operating Procedures and conducting Job Safety Analysis.
- Collaborated with Sales and Marketing teams to ensure 100% timely shipping during promotional events.
Assistant Manager
Sears Holdings Corporation
Clemmons, NC
02.2009 - 10.2015
- Contributed to 5% increase in store profitability through effective operational management.
- Led customer service initiatives across departments, ensuring adherence to company policies.
- Optimized stock handling procedures, enhancing fill rates for high-volume merchandise.
- Collaborated with visual marketing teams, resulting in 10% rise in customer traffic volume.
Customer Service Professional
American Express
Greensboro, NC
09.2006 - 02.2009
- Resolved diverse client inquiries related to billing, account details, and technical issues.
- Achieved top customer satisfaction rating of 88% within customer service team.
- Contributed to American Express winning J.D. Power Award for Customer Satisfaction.
- Qualified for AMEX leadership training program by surpassing internal targets for service quality.
Education
Bachelor of Arts - Fine Arts
Virginia State University
Petersburg, VAOffice Management Software
Forsyth Technical Community College
Winston-Salem, NCSkills
- Lean/Six Sigma Green Belt certified; conducts 5S and Gemba walks for process improvement
- Office programs: Microsoft Word, Excel, Office, PowerPoint, Customer Relationship Management (CRM) software
- Warehouse programs: WMI, HFA
- Labor program: Kronos
- Communication (written or verbal), conflict resolution, customer service, time management, problem-solving, active listening, digital chat
Timeline
Distribution Department Manager
Hanesbrands Incorporated
04.2015 - Current
Assistant Manager
Sears Holdings Corporation
02.2009 - 10.2015
Customer Service Professional
American Express
09.2006 - 02.2009
Bachelor of Arts - Fine Arts
Virginia State University
Office Management Software
Forsyth Technical Community College
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