Restaurant Hostess
Black Tap
Miami, Florida
06.2024 - Current
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
