Summary
Work History
Education
Skills
Timeline
AccountManager
Cecil Higgins

Cecil Higgins

Summary

I am a 15 year Army veteran with a wide range of skills, to include electronics repair, electronics instruction, and logistical specialist. I have 6 years of Customer Service experience, including 3 open enrollment periods of Health Insurance sales experience. For the last 12 years I have Co-Owned and Managed a small Property Management business. I am super grateful to be allowed the opportunity to return to the LCEC family.

Work History

Co-owner / Landscape Manager

Peggy White Services
  • Maintain property for seasonal residents
  • Duties include but not limited to security, landscaping, minor household repairs, errand service, and pet and livestock care
  • Maintain operational readiness, repair, and parts ordering for tractors, mowers, and other various landscaping equipment.

Housekeeper

Cape Coral Veterans Administration Clinic
  • Responsible for maintaining cleanliness of Cape Coral VA Clinic
  • Relied upon by supervisors for outstanding special project results and working knowledge of all clinic areas
  • Awarded Employee of the Month.

Seasonal Licensed Health Insurance Agent

Alta Resources: Blue Cross-Blue Shield
  • Received inbound health insurance sales calls during the 2014-15 Affordable Care Act open enrollment
  • Chat sales agent for the 2015-16 open enrollment
  • Application specialist for the 2016-2017 open enrollment
  • Offered year round retention after each season
  • Consistently met all Key Performance Indicators
  • Recognized for job performance and community outreach.

Part-Time Licensed Life Insurance Agent

Live Ops Inc, Met Life
  • Independent licensed life insurance agent receiving at home inbound sales calls for Met Life Guaranteed Acceptance Whole Life Insurance and Simplified Issue Term Life insurance with applicable AD&D riders and Transamerica's Encore Dental policies.

Customer Care Representative

LCEC, Lee County Electrical Cooperative
  • Worked in call center environment
  • Assisted customers with service and billing issues
  • Initiated credit reports, explained billing, processed payments, and coordinated with other departments to provide timely service
  • Selected by superiors to mentor new employees
  • I was often selected for additional projects due to my ability accomplish the assigned task with outstanding results.

Team Leader

Alorica
  • Was team leader of a 15 person inbound calls team
  • Conducted team training in consumer electronics and personal computers
  • Monitored team member calls and provided feedback
  • I submitted weekly man hour reports and monitored all call metrics
  • Utilized manpower tracking software to ensure maximum call center productivity.

Merchandise Manager

Books A Million
  • Duties included customer service, cashier responsibilities, and ordering requested materials
  • I was promoted ahead of peers to Merchandise Manager
  • Responsible for shift management, closing responsibilities, man hour reporting, and cash deposits.

Radio Technician

Spectrum Wireless
  • Repaired, programmed, and installed Motorola radio products
  • Initiated automated work order and parts replenishment software allowing a more comprehensive customer database for sales associates and reduction of parts redundancies
  • Designed, licensed, and installed radio systems for local hotels, golf courses, and construction sites.

Maintenance, Training, and Logistics NCO

U.S Army
  • Senior NCO in charge of communications electronic repair facilities
  • Platoon Sargent responsible for the health, training and well-being of 30 soldiers
  • Trained on radio communication security, telephone switching, and microwave communications equipment repair
  • Electronics Instructor for classes of up to 20 soldiers.
  • Complied logistical readiness reports for Army Pre-Positioned Fleet in Kuwait for local, theater, and Pentagon commanders
  • Recognized at Brigade and Post level as NCO and Instructor of the Quarter on multiple occasions.

Education

Electrical Equipment Installation And Repair

North Central Institute

General Studies

University of Maryland

Electronics Management

City Colleges of Chicago

Skills

  • Customer Service
  • Team Development
  • Quality Assurance Controls
  • Employee Training
  • Coaching and Mentoring
  • Maintenance Management
  • Logistics Specialist
  • Property Maintenance
  • Merchandising
  • Licensed Health, Life, and Variable Annuity Insurance Agent

Timeline

Co-owner / Landscape Manager

Peggy White Services

Housekeeper

Cape Coral Veterans Administration Clinic

Seasonal Licensed Health Insurance Agent

Alta Resources: Blue Cross-Blue Shield

Part-Time Licensed Life Insurance Agent

Live Ops Inc, Met Life

Customer Care Representative

LCEC, Lee County Electrical Cooperative

Team Leader

Alorica

Merchandise Manager

Books A Million

Radio Technician

Spectrum Wireless

Maintenance, Training, and Logistics NCO

U.S Army

Electrical Equipment Installation And Repair

North Central Institute

General Studies

University of Maryland

Electronics Management

City Colleges of Chicago

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