Cecil Muller
Augusta
Summary
High-energy General Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
Carolina Pottery
03.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized store displays and appearance via strategic merchandising.
Store Manager
Hibbett
01.2014 - 03.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Implemented loss prevention strategies, alleviating shrink.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Sales Associate
Hibbett
04.2012 - 01.2014
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Established a positive rapport with customers by delivering friendly, personalized service.
Sales Associate
Video Warehouse
07.2005 - 12.2011
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
Education
High School -
Thomson High School
05.2003
Skills
- Retail operations
- Customer service
- Recruitment and hiring
- Staff training and development
- Employee performance management
- Visual merchandising
- Staff scheduling
- Store operations oversight
- Retail inventory management
Language
English
Timeline
Store Manager
Carolina Pottery
03.2025 - Current
Store Manager
Hibbett
01.2014 - 03.2025
Sales Associate
Hibbett
04.2012 - 01.2014
Sales Associate
Video Warehouse
07.2005 - 12.2011
High School -
Thomson High School
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