Cecil Pate
Atlanta,GA
Summary
Outgoing Wireless Sales Associate offering nine years of expertise in customer forward service environments. Skilled in promoting sales and answering questions regarding plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. A team forward thinker with a positive attitude and in-depth knowledge of communications industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
08.2022 - Current
- Transferred to Buckhead to assist store performance.
- Train new employees on how to operate the T-Mobile sales systems.
- Assist customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Aid store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Youth Development Specialist
KidsPeace
10.2021 - 05.2022
- Make sure that clients eat and behave in a healthy way toward each other.
- Maintained accurate records of attendance, progress reports, and case notes to track individual achievements and program outcomes.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Worked directly with the Department of Juvenile Justice and Georgia Division of Family and Children Services State Office.
- Enhanced program effectiveness by regularly assessing and adapting strategies based on participant feedback and needs.
- Organized events and workshops focused on skill-building, leadership development, and healthy living practices for participants.
- Delivered youth transitional assistance in areas of education, life skills and career development.
Floor Sales Associate
The Home Depot
02.2020 - 10.2021
- Recieved Customer Service Associate of the Month Award in December, February, and June
- Prepared merchandise for sales floor by pricing or tagging.
- Specialized in assisting businesses and contractors with placing and fulfilling large orders using suggestive sales methods.
- Assisted several departments such as Tool Rental, Lumber, and Garden due to knowledge and flexibility.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Shift Leader
Tropical Smoothie
08.2019 - 02.2020
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and prep, leading to reduced waste and optimized stock levels.
- Lead line and prep cook.
Assembly Crew
Nissan Motor Company
05.2019 - 08.2019
- Collaborated with team members on the brake assembly line, ensuring timely completion of tasks and smooth progress.
- Performed routine maintenance on assembly equipment, minimizing downtime and maximizing productivity.
- Run Subframe area at a high speed without causing any disturbances or mistakes.
- Enhanced product quality through rigorous attention to detail and adherence to production standards.
Cook
Dunkin' Donuts
05.2017 - 05.2019
- Assist any stations with issues or slow downs.
- Monitored food quality and presentation to maintain high standards.
- Reduced food waste significantly by implementing proper portion control and prep strategies.
- Met customer service goals and exceeded customer expectations.
Assistant Manager
Little Caesars
09.2014 - 08.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Created improved strategies to mitigate high waste levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Marketing
University of West Georgia
Carrollton, GA12.2025
Skills
- Store opening and closing procedures
- Great communication
- Management
- Time management
- Multitasking
- Quick learner
- Excellent customer service
- Sales
- Problem solving
Certification
CPR Certification
First Aid Certification
Additional Information
Service Department Employee of the Month. Best customer service in the store.
Timeline
Mobile Expert
T-Mobile
08.2022 - Current
Youth Development Specialist
KidsPeace
10.2021 - 05.2022
Floor Sales Associate
The Home Depot
02.2020 - 10.2021
Shift Leader
Tropical Smoothie
08.2019 - 02.2020
Assembly Crew
Nissan Motor Company
05.2019 - 08.2019
Cook
Dunkin' Donuts
05.2017 - 05.2019
Assistant Manager
Little Caesars
09.2014 - 08.2017
Bachelor of Science - Marketing
University of West Georgia
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