Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cecil Quintana

Albuquerque

Summary

Dynamic and dependable professional with a proven track record at Amazon, excelling in customer service and route management. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Skilled in teamwork and maintaining a positive attitude, ensuring a seamless experience for clients and colleagues alike.


Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

20
20
years of professional experience

Work History

Amazon Flex Delivery Driver

Amazon
12.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Technical Support Representative

T-Mobile
09.2008 - 10.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Customer Service Representative

E-Telecare Global Solutions
04.2005 - 09.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Computer Fundamentals

Luna Vocational Technical Insitute
Las Vegas, NM
08-2003

GED -

Foothills High School
Albuquerque, NM
02-2000

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Route management
  • Loading and unloading

Accomplishments

  • Received T-Mobile's Peak achievement award at T-Mobile USA in August of 2009.
  • Received Inner Circle achievement award at T-Mobile USA in 2010 and 2013.
  • Received InCrowd achievement award at T-Mobile USA in 2009-2017.

Timeline

Amazon Flex Delivery Driver

Amazon
12.2024 - Current

Technical Support Representative

T-Mobile
09.2008 - 10.2024

Customer Service Representative

E-Telecare Global Solutions
04.2005 - 09.2008

No Degree - Computer Fundamentals

Luna Vocational Technical Insitute

GED -

Foothills High School

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