Cecil Smith

• Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
• Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
• Drove bus to safely transport passengers over scheduled routes and authorized stops.
• Maintained a clean and comfortable bus environment for improved rider experience.
• Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
• Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.

• Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
• Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
• Contributed to an organized work environment by keeping truck cab clean, conducting regular maintenance checks, and reporting any necessary repairs promptly.
• Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.
• Improved on-time delivery rates by efficiently planning and executing long haul truck routes.
• Promoted a culture of safety within the organization by consistently following company guidelines and industry best practices for long haul truck driving operations.
• Increased overall trip efficiency by proactively identifying potential roadblocks or obstacles and adjusting plans accordingly.

• Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
• Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
• Contributed to an organized work environment by keeping truck cab clean, conducting regular maintenance checks, and reporting any necessary repairs promptly.
• Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.
• Improved on-time delivery rates by efficiently planning and executing long haul truck routes.
• Promoted a culture of safety within the organization by consistently following company guidelines and industry best practices for long haul truck driving operations.
• Collaborated with dispatchers to optimize route planning for improved time management and resource allocation.
• Increased overall trip efficiency by proactively identifying potential roadblocks or obstacles and adjusting plans accordingly.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Repair and installation of equipment and devices, Bending and installation of electrical conduit. Installation of wiring to service telephone, cable and electrical devices
Installation of temporary electrical service supplying power to job site, Installation of electrical gears and motor controls.

• Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
• Stored and maintained power tools and equipment for each job.
• Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
• Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.