Cecila Dukes

Senior Branch Manager

PNC

10.2021 - 10.2024

Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
Created new revenue streams and recruited talented staff for branch offices.
Introduced new products and services tailored to the unique needs of the local market, driving competitive differentiation.
Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
Collaborated with senior management to develop branch-specific goals aligned with company objectives.
Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
Built strong relationships with key clients, resulting in increased loyalty and repeat business.
Maintained friendly and professional customer interactions.
Consulted customers to boost product sales and services.
Submitted loan applications to underwriter for verification and recommendation.

Branch Manager Executive

BBVA

01.2001 - 10.2021

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Complied with regulatory guidelines and requirements.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Consulted customers to boost product sales and services.
Examined customer loan applications for loan approvals and denials.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Submitted loan applications to underwriter for verification and recommendation.
Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
Implemented rigorous risk management protocols, safeguarding against potential financial threats.
Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Pioneered adoption of mobile banking services, expanding customer access and convenience.
Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Analyzed business processes to identify cost savings and operational efficiencies.
Developed strategic plans for day-to-day financial operations.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Teller

South Trust Bank

01.2000 - 12.2001

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Summary

Overview

Work History

Senior Branch Manager

Branch Manager Executive

Teller

Education

No Degree - Medical

Skills

Accomplishments

Certification

Languages

Timeline

Senior Branch Manager

Branch Manager Executive

Teller

No Degree - Medical

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