Anthony Gray
Ruston,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Desktop Technician
Lasalle Management Company
10.2022 - 06.2024
- Efficiently handled troubleshooting tasks involving computer systems and peripheral devices to maintain functionality.
- Installing and Configuring Software and Hardware: This includes setting up new desktop computers, installing necessary software, and ensuring that hardware components are properly connected.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Assisted with the setup of new computers including imaging hard drives.
- Lent technical support, consulting, and implementation services to maintain system performance thresholds.
- Troubleshot computer systems and networks to identify and resolve issues.
- Ensured that all IT equipment was properly disposed off according to company policies.
- Configured user accounts with appropriate access rights according to company policies.
Operations Specialist (Temp)
JP Morgan Chase/DISYS
04.2022 - 09.2022
- Coordinated efficient file preparation processes for imaging and storage.
- Organized records following specific criteria.
- Reconciliation of documents before storage
- Transferred daily funded file list from temporary storage to staging area.
- Managed logistical processes for inter-building file shipments.
- Provided support in various areas including Imaging and Shred Bay.
Student Technology Center Supervisor/Front Desk Receptionist
Grambling State University
04.2013 - 12.2019
- Manage daily operations of computer laboratory duties daily
- Document and monitor student's daily sign-in and out log
- Resolve all technical issues within the computer laboratory as needed
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Monitored customer service levels, resolving complaints promptly and professionally.
Student Technology Center Student Worker/Front Desk Receptionist
Grambling State University
01.2012 - 04.2013
- Verified and monitor entrance into the computer laboratory and computer uses by students
- Monitored output of printing ques in the computer laboratory daily
- Provided maintenance of computers as needed daily such as uploading programs and preventing viruses on computers hard drives
- Identified needs of customers promptly and efficiently.
- Provided technical support and instructional assistance to help students succeed.
Utility Clerk
Super 1 Foods
06.2010 - 12.2010
- Ensured customer's received accurate information regarding location of items as needed
- Assisted in visual display of merchandise and replenished shelves with items
- Greeted all customer and resolved any issues with customers complaints daily
Education
Master of Public Administration - Human Resources
Grambling State University
Grambling, LABachelor of Science - Management/Criminal Justice (Double Major)
Grambling State University
Grambling, LA05-2017
Skills
- Proactive Conflict Resolution
- Detail-Oriented Approach
- Insightful Data Analysis
- Cross-Functional Collaboration
- Clerical Operations
- Interpersonal Professionalism
- Effective Analytical Solutions
- Desktop Support Management
- User Access Administration
- Digital Ticketing Platforms
- Printer Maintenance Support
- Email Systems Administration
- Network Support
- Complex Problem Resolution
References
References submitted upon request
Timeline
Desktop Technician
Lasalle Management Company
10.2022 - 06.2024
Operations Specialist (Temp)
JP Morgan Chase/DISYS
04.2022 - 09.2022
Student Technology Center Supervisor/Front Desk Receptionist
Grambling State University
04.2013 - 12.2019
Student Technology Center Student Worker/Front Desk Receptionist
Grambling State University
01.2012 - 04.2013
Utility Clerk
Super 1 Foods
06.2010 - 12.2010
Master of Public Administration - Human Resources
Grambling State University
Bachelor of Science - Management/Criminal Justice (Double Major)
Grambling State University
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