Cecila Heron
Tamarac,FL
Summary
Adept at enhancing customer experiences, I excelled as a Front Desk Receptionist at Park Tower Inn, where my expertise in cash handling and exceptional customer service significantly boosted visitor satisfaction. Skillfully managing high-volume communications and fostering team collaboration, I ensured seamless operations and a welcoming atmosphere for all guests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Park Tower Inn
06.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Peterfield High School
Jamaica 07.2001
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Telephone Etiquette
Certification
Hearth/nta kenilworth academy
Level 1 and 2 certificate in front desk
Timeline
Front Desk Receptionist
Park Tower Inn
06.2023 - 01.2024
Peterfield High School
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