Cecile Corpuz
Orting
Summary
Results-driven Compliance Coordinator at Progressive International Corp, adept at reducing chargeback violations by 31% through effective problem-solving and systematic planning. Proven ability to coach teams and enhance compliance processes, ensuring adherence to industry standards while maintaining a focus on accuracy and efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
Progressive International Corp
01.2008 - 01.2025
- Provide technical and administrative support in the area of vendor compliance across multiple departments located in the U.S. and China.
- Keep up with all the changing vendor requirements, RVCF publications for compliance updates and for trends in the retail compliance world.
- Maintain work instructions/job aids in a public folder for team members to access, as needed.
- Oversee adherence to customer compliance guidelines by monitoring vendor scorecards, reviewing chargeback for accuracy and doing random audits.
- Perform sampling of “new items” per company guidelines and verify against system setup for accuracy.
- Work together with product development team to ensure the “best practices” manual for packaging and labeling products are within industry standards.
- Chargeback violations were reduced by 31% vs previous year, 6 months after I was hired. Yearly chargeback goal of .0026 (or less) of sales total were met every year after that.
Accounts Manager
Trojan Lithograph
01.2006 - 01.2007
- Took care of inquiries, requests and orders from TL's largest account. Made sure that services are within their budget and meeting their needs.
Distribution Support Specialist, Warehouse Lead, Production Team Lead
Philips Oral Healthcare, Inc
Auburn
01.1999 - 01.2004
- Learned all aspects of the warehouse/manufacturing operations and served as a “mentor” to team members on all process and procedures; continuously followed through on the training.
- Planned and managed daily activities for up to 45 people in a high-volume distribution/warehouse/manufacturing environment in Auburn.
- Developed and implemented an online routing guide for all retail customers. This drastically improved accuracy and compliance with all outbound retail customers. This also resulted in reduced vendor violation expenses.
- Developed and implemented a receiving routing guide for all inbound shipments. This made the department run more efficient and reduced the employee head count needed.
- Helped to develop productivity standards and efficiencies within the different areas of the warehouse. We established (key performance indicators).
- Helped the company to become ISO 9001 certified by becoming a “user representative” on most procedures.
- I then was designated as an “ISO Quality Systems Internal Auditor” to perform periodic audit of the process and procedures in Snoqualmie manufacturing plant.
- Brand new employees were provided to me to run the production line. I trained and retrained my team on all the production procedures and followed through on the training until everyone got certified. Production exceeded expectation.
Receiving Supervisor
OfficeMax
01.1994 - 01.1999
- Check in and account for all incoming merchandise, per company policy and procedures.
- Auburn store and the team became the district’s designated training store and “shrink gurus” – for having the least issues in the receiving department and with most accurate inventory.
- Trained new managers on all aspects of the receiving functions and trained all new receiving associates in their respective job duties.
- Traveled to other locations to help them fix and/or resolve receiving or inventory issues.
- Assisted and supervised on processing merchandise returns to vendors, price changes, and inventory processes.
Inventory Control, Vault Clerk, Cashier/Courtesy Desk Cashier
Builders Square (K-mart Inc)
01.1990 - 01.1994
- Process receiving, inventory, pricing information or other data for a point-of-sale system.
- Process price changes, perform periodic inventory of merchandise and make necessary corrections.
- Assist vendors and merchandisers with their orders for the store.
- Assist department managers with their daily merchandise orders.
- Count cash on hand, checks, credit card charges, commercial charge account sale amounts and other sales invoices.
- Verify cashiers’ figures, calculations, and posting per cashiers’ sales transactions and sales reports.
- Prepare daily bank deposits and daily sales units.
- Prepare accounts receivables aging report and daily activity report.
- Copy data and compile records and reports.
- Greet customers in person and on the telephone.
- Process sales, refunds, or exchange.
- Redeems rainchecks, gift certificates, and coupons.
Shipping Specialist
Gifts By Design
01.2007
- Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be concise, targeting 3-5 key areas.
Education
Associate of Arts -
Pierce College
Tacoma, WASkills
- Time management
- Analytical thinking
- Effective delivery
- Problem-solving
- Coaching and mentoring
- Logical reasoning
- Systematic approach
- Direct communication
- Objective assessment
- Methodical planning
- Consistent performance
- Focused execution
Certification
- MindEdge Learning - MS Word, Excel, PowerPoint
- HIGH5 Strengths Test
- Costco Wholesale Supplier Logistics
- Myers Briggs Personality Test
- Pryor Learning Seminars - Conflict Management & Confrontational Skills, Coaching for Optimal Performance, Influencing for Win-Win Outcomes, Expressing Yourself: Presenting Your Thoughts & Ideas
- AeA Basic Leadership Training
Accomplishments
- Kaizen Project Completion Award (Parts Presentation & 5S - Packaging Line)
- E Metzler Associates LLC Quality Systems Auditor
References
References available upon request.
Timeline
Compliance Coordinator
Progressive International Corp
01.2008 - 01.2025
Shipping Specialist
Gifts By Design
01.2007
Accounts Manager
Trojan Lithograph
01.2006 - 01.2007
Distribution Support Specialist, Warehouse Lead, Production Team Lead
Philips Oral Healthcare, Inc
01.1999 - 01.2004
Receiving Supervisor
OfficeMax
01.1994 - 01.1999
Inventory Control, Vault Clerk, Cashier/Courtesy Desk Cashier
Builders Square (K-mart Inc)
01.1990 - 01.1994
Associate of Arts -
Pierce College
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