Cecile Massoh
Aubrey,TX
Summary
Self-driven, competitive, and reliable professional with desire to take on new challenges in Insurance world with recent Texas Property and Casualty Insurance License. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with prospect new and old clients for their Insurance products needs and ability to maintain regular contact with them.
Confident in defining customer's needs expertly to deliver a customer-centric approach that includes revenue growth and customer engagement and satisfaction. Exemplify a proven track record of success in implementing corporate visions and the ability to work with professionalism, and integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Clear Path Home Services
Colony, TX
11.2023 - Current
- Assisted patients in a home-nursing care set-up to perform daily living activities, including medication administration
- Collaboratively worked with the nurses or physicians in the provision of expected rehabilitation initiatives and patient care
- Engaged with patients to implement and support strategies to effectively engage in recommended patient care and comfort
System Analyst Intern
North Central Texas College
Gainesville, TX
08.2023 - 12.2023
- Strategically helped users, met timeliness and accuracy standards, and analyzed transactions to ensure proper quality standards
- Secured documentation and generated various reports on demand using SQL, Excel, and student surveys
- Provided excellent customer service by responding to and completing support requests from various users
- Regularly consulted with managers to diagnose issues and helped troubleshoot issues via remote chat and on-premise
Customer Associate
Dillard’s
Lewisville, TX
11.2021 - 10.2023
- Delivered outstanding customer service and promoted customer experience by addressing requests, inquiries, and concerns
- Anticipated customer needs to resolve issues and other potential problems while demonstrating compassion actively
- Cultivated customer loyalty and significantly boosted customer retention by empathetically answering phone calls
- Ensured accurate cash, checks, and credit card transactions while following established company policies and regulations
- Handled inbound calls or leads, connecting with customers to determine their needs to match the recommended service
- Applied concepts from trade shows, conferences, and other industry events to generate leads and expand business clientele.
Education
Bachelor’s Degree - Applied Arts And Sciences
University of North Texas
Denton, TX12-2024
Licenced Property and Casualty Agent
State Of Texas
06-2024
Associate Degree - Database Management
North Central Texas College
Skills
- Property and Casualty Insurance
- Detailed Oriented
- Communication
- Customer Relationship Management
- Customer Service & Satisfaction
- Attention to Detail
- Work Ethic
- Verbal and Written Communication Skills
- Develop Lead and Schedule Appointment
- Time Management
- Initial Prospect Contact
- Inbound & outbound Calling
- Claims Management
Certification
Property and Casualty Insurance License
State of Texas, June, 2024
Languages
French
Professional
Timeline
Certified Nursing Assistant
Clear Path Home Services
11.2023 - Current
System Analyst Intern
North Central Texas College
08.2023 - 12.2023
Customer Associate
Dillard’s
11.2021 - 10.2023
Bachelor’s Degree - Applied Arts And Sciences
University of North Texas
Licenced Property and Casualty Agent
State Of Texas
Associate Degree - Database Management
North Central Texas College
Property and Casualty Insurance License
State of Texas, June, 2024
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