Cecile Merced
Elyria
Summary
Administrative professional with expertise in case management and team collaboration at Swaying Windows. Skilled in conflict resolution and productivity enhancement through effective training and oversight. Recognized for maintaining high standards and delivering exceptional customer service while managing diverse tasks. Dedicated Coordinator with extensive experience in project management and team leadership. Proven ability to streamline operations and enhance productivity through effective cross-functional collaboration. Strong communication and problem-solving skills have consistently led to successful project coordination, and improved customer satisfaction. Proficient in documentation, reporting, and compliance, with a solid background in office management and bookkeeping procedures. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
14
14
years of professional experience
Work History
Coordinator/Administrative Assistant
Swaying Windows
Lorain
04.2020 - Current
- Resolved customer complaints or answered customers' questions.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints in a timely manner while upholding company standards.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained calendars of upcoming events, meetings and deadlines.
Housekeeper
Holiday Inn Express Hotel
Cleveland
05.2023 - 10.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Provided information about hotel services upon request from guests.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Changed bed linens and towels, tidied up rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Responded to requests from guests regarding housekeeping needs.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Assisted in laundry services including washing, drying, and folding linens.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
Retail Sales Associate
Multiple Employer's
Lorain
06.2011 - 12.2013
- Participated in team meetings and training sessions.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Associate of Arts - Social Work
Lorain County Community College
Elyria, OHSkills
- Case management and client advocacy
- Crisis intervention strategies
- Community outreach initiatives
- Conflict resolution techniques
- Team collaboration
- Administrative oversight
Timeline
Housekeeper
Holiday Inn Express Hotel
05.2023 - 10.2024
Coordinator/Administrative Assistant
Swaying Windows
04.2020 - Current
Retail Sales Associate
Multiple Employer's
06.2011 - 12.2013
Associate of Arts - Social Work
Lorain County Community College
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