Cecile Shewfelt
Montgomery,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
50
50
years of professional experience
Work History
General Manager- Kensington Estates Subdivision
1791079 Alberta Ltd
Grande Prairie, Alberta Canada
01.2021 - 01.2024
- Market & sell land to prospective purchasers, which also included selling the land to builders
- Enforced all HOA rules within community
- This included ensuring the yards were maintained and well kept to preserve reputation of a very tidy and well-managed community
- Managed the community liaison task which involved building a sense of community and trust within subdivision
- This included relationship building with families and their children, organizing and hosting family events
- Managed over 50 rental houses which included screening potential renters with background checks, credit checks, verify employment, and ensured timely collection of rent proceeds
- Also tasked with collections and in end evictions if collections were not successful
- Fortunately, many successes were realized with negotiation and end result of eviction was minimal.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Owner
Southside Petro Canada
Drayton Valley, Alberta Canada
01.2013 - 01.2020
- My daughter and I built and developed a very successful 24 hour truck stop/Gas station in the heart of oil & gas in Alberta
- Hired and managed over 70 staff and increased business to $1 million per month revenue
- Mentored many other Petro Canada sites in Customer service strategies
- Instrumental in training and opening other Petro Canada stations for corporate office
- Well respected training site for Corporate Petro Canada in Store Management
- Won 3 National awards for being the Top in Customer Service for all of Canada
- Sold business in April 2020.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Finance Manager
Drayton Valley Toyota
Drayton Valley, Alberta Canada
01.2010 - 01.2013
- Responsible for arranging financing and lease options for all clients on new and used vehicles
- Helped clients improve credit and find their best options for getting into a new/used vehicle.
- This was a newly built dealership and I was instrumental in setting up processes and systems for this new business along side the Dealer principal.
- Helped hire and supervise the staff for the duration of my employment.
Management Consultant/General Manager
Happy Trails Subdivision
Grande Prairie, Alberta Canada
01.2002 - 01.2006
- Responsible for development and set up of a 300 unit mobile home community
- This included ordering homes from factory, organizing all trades to be ready for placement of homes on the lot, which included pilings, landscape, erect sheds and fences
- Organized all building and Utility Company permits with appropriate vendors.
- Coordinated all warranty work with factory as well as responsible for collecting reimbursement for all warranty work from manufacturer.
- Guided & coached clients on the mortgage processes and only referred when a client was the right fit, thus ending up with a higher approval ratio.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Streamlined client operations by implementing process improvements and organizational restructuring.
Mortgage Broker
CIBC Bank
Grande Prairie, Alberta Canada
01.1999 - 01.2002
- Held broker license and did freelance mortgage placement as well as supported all Central/Northern branches in arrangement of new construction mortgages for new housing starts.
- Managed a portfolio of 50 Million
- Managed all progress draws and inspections as building progressed.
Branch Manager
ATB Financial
Numerous Locations Throughout Alberta
01.1974 - 01.1999
- Held numerous positions over the course of 26 years with this amazing employer
- Started as an administrator and then becme branch Manager for the last 10 years of my career
- Accepted many challenging positiions in different communities to enhance staff morale and reputation within respective communities.
- Won many internal awards for customer service
- Won many awards for increased growth of business
- Supervising as many as 26 loans officers, mortgage officers, and administrative staff.
Education
High School Diploma -
Peace River High School
Peace River, Alberta Canada06.1974
Skills
- Operations Oversight
- Customer Relationship Management
- Client Account Management
- Facility Management
- Customer Relations
- Vendor relationships
- Problem Resolution
- Strategic Planning
- Staff Management
- Operations Management
- Client Relations
- Organizational Development
- Project Planning
- Project Management
Timeline
General Manager- Kensington Estates Subdivision
1791079 Alberta Ltd
01.2021 - 01.2024
Owner
Southside Petro Canada
01.2013 - 01.2020
Finance Manager
Drayton Valley Toyota
01.2010 - 01.2013
Management Consultant/General Manager
Happy Trails Subdivision
01.2002 - 01.2006
Mortgage Broker
CIBC Bank
01.1999 - 01.2002
Branch Manager
ATB Financial
01.1974 - 01.1999
High School Diploma -
Peace River High School