Summary
Overview
Work History
Skills
Timeline
Generic

Cecile Alexandria Knowles

San Salvador,BA

Summary

  • Results-driven professional leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent. Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Overview

24
24
years of professional experience

Work History

HR Assistant Manager

Club Med
San Salvador, BA
02.2013 - 10.2017
  • Prepared and set up new employee orientations.
  • Prepared reports on staff movement within the organization including transfers, promotions and terminations.
  • Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Processed, verified and maintained personnel-related documentation.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Assisted with planning, organizing and coordinating company events.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Handled sensitive and confidential employee information with complete discretion.
  • Managed confidential employee information with discretion and integrity.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Created and implemented employee retention strategies.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Helped with employee transfers and referrals.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Held exit interviews and documented information discussed with employees.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Maintained relationships with external stakeholders regarding employment issues or concerns.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Assisted in employee recruitment, hiring and interview processes.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Communicated with supervisors to plan and review employee evaluations.
  • Maintained updated knowledge through continuing education and advanced training.

Finance Associate

BTC
Nassau, BA
02.2010 - 07.2012
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Performed database entry updates to keep information current.
  • Ensured confidentiality and security of financial records.
  • Prepared detailed reports analyzing financial performance, trends, and variances.
  • Assisted in the identification and resolution of financial discrepancies and irregularities.

Customer Service Representative

BTC
San Salvador
09.1993 - 07.2012
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Collection Customer Service Representative

BTC
Nassau, BA
10.2005 - 02.2010
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Provided customer service to resolve issues related to overdue accounts.
  • Answered incoming calls from customers regarding collections inquiries.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used computer systems and software packages to input, access or store information.
  • Negotiated credit extensions and waivers when necessary.
  • Explained collection policies, procedures, and processes clearly to customers.

Skills

  • Employee retention
  • Interviewing techniques
  • Performance appraisals
  • Onboarding process
  • Affirmative action
  • Exit interviews
  • Workers compensation
  • Job descriptions
  • Dispute resolution
  • Career development
  • Time and attendance
  • Employee recognition
  • Payroll administration
  • Labor relations
  • Employee engagement
  • Internal communications
  • Employee relations

Timeline

HR Assistant Manager

Club Med
02.2013 - 10.2017

Finance Associate

BTC
02.2010 - 07.2012

Collection Customer Service Representative

BTC
10.2005 - 02.2010

Customer Service Representative

BTC
09.1993 - 07.2012

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Cecile Alexandria Knowles